Digital Solutions Lead

Reed; United States; Remote; USD 66,000 - 79,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Award Winning Leadership training

Personal Development Funds

Bi-annual pay reviews

Job summary

Reed in Partnership is seeking a Digital Solution Lead to oversee the implementation and transition to live service for the North Sea Jobs digital solution. You will coordinate internal teams, external suppliers and stakeholders to ensure a smooth rollout and sustained operational readiness.

The role offers a generous base salary, potential for flexible working arrangements, and development opportunities within a values-driven organisation committed to making a difference in local communities.

Qualifications

• Experience delivering digital workstreams in complex environments.
• Experience managing third-party suppliers and technology partners.
• Knowledge of progress tracking, governance and risk management.

Responsibilities

• Lead the implementation and mobilisation of the digital solution from contract award through to live service.
• Coordinate delivery activities across internal teams, suppliers and stakeholders.
• Act as the primary relationship manager for two external digital suppliers.
• Monitor supplier performance, risks and dependencies throughout implementation.
• Lead go-live planning and transition activities to ensure a controlled service launch.
• Support organisational change activities to maximise adoption and operational readiness.

Skills

Stakeholder management

Vendor management

Digital delivery

Project planning

Education

GCSE English (Grade B)

Two A-Levels

Level 3 Diploma

Job description

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

£50,000 to £60,000

Working Hours/Pattern:

Full-time, although we would be happy to consider applicants who are looking to work on a part time basis. If you would like to explore this further please discuss this with the talent partner for this role. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Job Description

Are you experienced in leading the implementation and delivery of digital solutions, working with suppliers and stakeholders to achieve successful outcomes?

Would you like to play a key role in shaping and launching a high-profile digital service that supports people into sustainable employment opportunities?

Then consider the role of Digital Solution Lead at Reed in Partnership!

Internal applications for this role close on17/09/2026

This is a 12 month fixed term role only.

Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible.

What is the role about?

The Digital Solution Lead will lead the implementation and transition to live service of the North Sea Jobs digital solution, acting as the primary delivery lead for the digital workstream. The role is responsible for overseeing the end-to-end digital implementation lifecycle, coordinating suppliers, technical teams and stakeholders, ensuring operational readiness for go-live, and leading supplier performance and continuous improvement during the early live service phase.

Just some of your day-to-day responsibilities will include:

• Lead the implementation and mobilisation of the North Sea Jobs digital solution from contract award through to live service.
• Coordinate delivery activities across internal teams, suppliers and stakeholders.
• Act as the primary relationship manager for two external digital suppliers.
• Hold suppliers accountable for agreed deliverables, milestones and service commitments.
• Monitor supplier performance, risks and dependencies throughout implementation.
• Work with internal IT, Security, Data, Infrastructure and Operational teams to define and deliver system integrations to ensure milestones and delivery outcomes are achieved
• Coordinate requirements gathering, design reviews and technical assurance activities.
• Maintain oversight of technical dependencies and associated risks
• Lead technical and business readiness assessments covering people, process, technology, communications and operational support.
• Facilitate go-live planning and transition activities to ensure a controlled service launch.
• Identify, assess and manage programme and operational risks
• Build strong relationships across operational, implementation, technical and leadership teams.
• Act as the key liaison between internal stakeholders and external suppliers.
• Support organisational change activities to maximise adoption and operational readiness.
• Manage supplier performance post go-live.
• Monitor service KPIs.
• Drive issue resolution.
• Lead service reviews
• Support the transition to business-as-usual operations and continuous improvement activities post go-live.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be foundon our website
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

To be successful in this role, we are looking for someone with:

• Experience in delivering high performing digital workstreams within a complex and evolving environment.
• Strong experience of managing third-party suppliers (vendors) and technology partners, including demonstrable knowledge of managing digital suppliers through contract management and commercial practices.
• Demonstratable knowledge of working with technical and business stakeholders in the design and delivery of complex solutions. Proven track record of managing complex stakeholder environments.
• Strong project planning, governance and risk management skills.
• Excellent communication, facilitation and presentation skills.

Essential criteria

• Demonstrable experience of delivering digital products/solutions through implementation and go-live.
• Experience of managing programme risks, issues and dependencies.
• Knowledge of business readiness, change management and service transition principles.
• Experience working with technical, operational and commercial stakeholders.
• Strong understanding of compliance, information governance and operational assurance requirements.
• Ability to work independently and manage multiple priorities simultaneously.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.