Digital Skills Instructor — Computer & Office Training

Goodwill Industries of Northwest Texas; Lubbock (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Industries of Northwest Texas in Lubbock, TX is seeking a Computer Skills Instructor to deliver classroom and virtual training, develop curriculum, and support program needs. This non-exempt, full-time role requires strong Microsoft Office proficiency and the ability to teach beginners to advanced users.

You will work with the Career Resources Manager to tailor classes, maintain records, monitor supplies, and provide excellent customer service.

Qualifications

• Two years of college with demonstrated technical expertise with PCs and software.
• Experience in classroom instruction or experience in training groups of people preferred.
• Must have experience with Windows operating system.
• Must be highly proficient in Microsoft Office and able to pass NorthStar Assessments
• Must keep up with current computer advancements, uses and changes with the intent of training others.

Responsibilities

• Facilitate Microsoft Office applications in a structured group setting.
• Works with the Career Resources Manager to develop classes in response to demonstrated needs.
• Conduct research to determine appropriate and affordable instructional materials for various student populations.
• Display confidence and tact and maintain optimal learning environment for individuals with differing personalities, learning styles, modalities, and levels of expertise.
• Initiate array of tasks associated with the operation of the computer skills training program.
• Manage and prioritize multiple projects.
• Conduct classes by prioritizing participants’ needs, (Rescheduling or canceling classes only when absolutely necessary, tailoring instructions to the level of the student, and working with other departmental staff, etc.)
• Monitor supply of instructional materials and maintain an adequate inventory of supplies. Request supplies as needed.
• Maintain records and prepare reports as directed by supervisor including, but not limited to: attendance, student progress, case notes, customer satisfaction, and software applications.
• Provide excellent customer service to both external and internal customers.
• Must have patience and work with enthusiasm.
• Effectively market Computer Skills training services.
• Teach individuals at all levels of experience from beginning to advanced computer skills.
• Design and implement performance-based handouts/materials.
• Demonstrate professional conduct and good work habits.
• Enter participant attendance into the database, and update records as needed.
• Report recommendations to other team members and obtain feedback.
• Establish professional relationships with participants and their supports to ensure continuous progress.
• Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.”
• Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others”
• Attend job fairs and community events as needed.
• Perform other related duties as assigned.

Skills

Microsoft Office

Windows OS

Communication

Time management

Teaching

Education

Two years college

Tools

NorthStar Assessments

Zoom/Teams

Job description

Goodwill Industries of Northwest Texas in Lubbock, TX is seeking a Computer Skills Instructor to deliver classroom and virtual training, develop curriculum, and support program needs. This non-exempt, full-time role requires strong Microsoft Office proficiency and the ability to teach beginners to advanced users.

You will work with the Career Resources Manager to tailor classes, maintain records, monitor supplies, and provide excellent customer service.