Digital Site Merchandising Operations Assistant

BoF Careers; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in premium lifestyle products is seeking a Site Merchandising Operations Assistant to enhance the online customer experience. This role focuses on optimizing product presentation and collaborating with various teams to drive sales and improve site performance. Ideal candidates will have e-commerce experience and strong analytical skills.

Qualifications

• Relevant e-commerce experience preferred.
• Strong Excel skills for handling large data sets.

Responsibilities

• Optimize online merchandising through detail-oriented approach.
• Analyze sales metrics and customer feedback to improve conversion rates.

Skills

Excel

Communication

Problem Solving

Data Analysis

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For over 50 years, Ralph Lauren's reputation and distinctive image have been developed across a broad range of products, brands, and international markets. Our brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others, making it one of the most widely recognized families of consumer brands worldwide. At Ralph Lauren, we aim to inspire and unify our community by amplifying diverse voices and perspectives, fostering a culture of belonging, inclusion, and fairness for all. We promote inclusion through Talent, Education & Communication, Employee Groups, and Celebration.

Position Overview

The Ralph Lauren E-Commerce Site Merchandising Operations team seeks an enthusiastic, data-driven individual to join our e-commerce professionals dedicated to creating a world-class online customer experience. The Site Merchandising Operations Assistant will focus on optimizing RalphLauren.com's online merchandising through a detail-oriented approach and a keen interest in understanding customer purchase drivers. The role involves making merchandising decisions within the Ralph Lauren product assortment and collaborating with Buying and Technology teams to execute product lifecycle management and site merchandising improvements.

Essential Duties & Responsibilities

1. Partner with Buying to track product readiness, perform QA checks, and troubleshoot as needed.
2. Maintain and optimize product attribution for the product assortment.
3. Work cross-functionally to understand brand priorities and the evolving product assortment to ensure appropriate on-site representation.
4. Ensure a seamless customer experience by regularly checking product pages, category pages, navigational elements, and more.
5. Analyze sales metrics and customer feedback to identify opportunities for improving conversion rates and increasing revenue across categories.

Experience, Skills & Knowledge

• Relevant e-commerce experience preferred.
• Strong Excel skills (PivotTables, VLOOKUP) for handling large data sets.
• Excellent written and verbal communication skills.
• Understanding of product data flows and e-commerce software.
• Positive attitude and proactive mindset.
• Flexibility and adaptability across multiple tasks and priorities.
• Initiative-taking and problem-solving abilities.
• Comfort with ambiguity and evolving responsibilities.

Stretch Skills:

• Confidently make independent recommendations and take accountability for achieving business goals.
• Present and defend business arguments effectively in various settings.
• Lead cross-functional site merchandising projects from conception to measurement.
• Develop an entrepreneurial approach by proposing innovative ways to engage customers across devices and technological changes.