Sales Operations Associate (Renewals Processing)

Digital Science; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a pioneering technology company as a Sales Operations Associate focusing on renewals. This role is crucial for managing contract renewals, ensuring data integrity, and supporting sales teams. Ideal candidates will have experience in renewals and sales operations, with strong attention to detail and excellent communication skills. The position is full-time and home-based on the East Coast of the USA.

Qualifications

• 2-4+ years' experience in renewals or sales operations.
• Experience in contract processing and data management.

Responsibilities

• Manage contract renewals and ensure timely invoicing.
• Maintain accurate records in CRM and subscription systems.
• Collaborate with sales to provide renewal details.

Skills

Attention to Detail

Organizational Skills

Communication Skills

Interpersonal Skills

Proactive Follow-up

Tools

Salesforce

HubSpot

Job description

Sales Operations Associate (Renewals Processing)

Join to apply for the Sales Operations Associate (Renewals Processing) role at Digital Science

About us

We are Digital Science and we are advancing the research ecosystem.

Department:

Operations

Location:

USA, East Coast (Home based)

Description

We are a pioneering technology company, committed to creating a trusted and collaborative research ecosystem that drives progress for all. We believe in open, inclusive, and collaborative research, developing next-generation tools in partnership with the community to address major research challenges. We seek innovative, inspiring, and dynamic individuals to join our team.

Your new role

As a Sales Operations Associate (Renewals), you will manage the end-to-end renewals process, ensuring timely contract renewals, accurate record-keeping, and supporting sales and customer success teams to secure ongoing business. Your role is vital in maintaining operational excellence, data integrity, and compliance throughout the renewal lifecycle.

Note: This position may close early if we receive a high volume of applications. We encourage prompt applications.

What you’ll be doing

• Manage contract renewals, ensuring timely invoicing, documentation, and updates.
• Maintain accurate records in CRM and subscription management systems.
• Support renewal notifications, documentation requests, and contract amendments.
• Collaborate with sales to provide renewal details and assist in customer negotiations.
• Identify process bottlenecks and suggest improvements for efficiency.
• Use CRM and sales tools to automate reminders and track expirations.
• Generate reports on renewal status and ensure compliance.
• Work with cross-functional teams to resolve renewal issues and ensure smooth execution.

What you’ll bring to the role

• 2-4+ years' experience in renewals, sales operations, or related administrative roles within SaaS or subscription services.
• Strong attention to detail, with experience in contract processing and data management.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and sales automation.
• Ability to handle high volumes of renewals accurately and efficiently.
• Excellent organizational and communication skills.
• Proactive follow-up skills and ability to manage conflicting requests.
• Interpersonal skills to build professional relationships.
• Experience working across different teams and time zones.

Preferred Qualifications:

• Experience in subscription lifecycle management and contract execution.
• Background in customer success or sales support roles.

We encourage applicants from diverse backgrounds, especially women and underrepresented groups, to apply, even if they don't meet every qualification.

Living our Values

We invest in innovative businesses and technologies that make research more open, efficient, and effective. Our core values are:

• Bravery in the pursuit of better
• Collaboration and inclusivity
• Open-mindedness
• Community focus

We are an equal opportunity employer, considering all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Additional Information

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industry: Software Development

Referrals increase your chances of interviewing at Digital Science by 2x.