Digital Shelf Operations Supervisor — Multi-Retailers

VML Enterprise Solutions; City of Utica (NY); On-site; USD 60,000 - 140,000; Full time

Job summary

WPP Enterprise Solutions seeks a Supervisor, Commerce Operations to oversee digital shelf health and commercial performance across Target, Kroger, Sam's Club, and other retailers. You will lead content updates, verify syndication, and provide actionable insights for Omni-marketing and Sales teams.

The role is client-facing and requires 3–5 years in ecommerce operations, with proficiency in Profitero, Salsify, and related tools. A competitive benefits package is offered.

Qualifications

• 3–5 years in ecommerce operations, digital shelf management, or retail services.
• Experience with Target and Kroger retailer portals.
• Proficiency with digital shelf intelligence platforms.
• Strong data fluency and ability to write actionable "so whats".
• Excellent client-facing communication skills.

Responsibilities

• Own operational health of the digital shelf across major retailers.
• Execute product content updates and submissions via retailer portals and syndication platforms.
• Provide trading intelligence and monthly competitive pricing snapshots.
• Deliver monthly structured reporting to Omni-marketing and Sales teams with actionable recommendations.
• Execute keyword/content optimisations and share learnings across retailers.
• Manage daily ticket queues and coordinate cross-team execution.
• Document processes and identify automation opportunities for improvements.
• Coordinate cross-retailer insights and support peak periods.

Skills

Client-facing communication

Advanced Excel

Attention to detail

Data analysis

Cross-functional collaboration

Tools

Profitero

Stackline

Salsify

Syndigo

Nielsen

Circana

Job description

WPP Enterprise Solutions seeks a Supervisor, Commerce Operations to oversee digital shelf health and commercial performance across Target, Kroger, Sam's Club, and other retailers. You will lead content updates, verify syndication, and provide actionable insights for Omni-marketing and Sales teams.

The role is client-facing and requires 3–5 years in ecommerce operations, with proficiency in Profitero, Salsify, and related tools. A competitive benefits package is offered.