Digital Services Product Support Engineer

Komax Group; Buffalo Grove (IL); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Vision

Life/AD&D/STD/LTD

401(k) with company match

Annual bonuses

Merit increases

11 paid holidays

PTO 3 weeks (years 1-3)

PTO 4 weeks (years 3-4)

PTO 5 weeks (years 5+)

Job summary

Komax Group in Buffalo Grove, IL seeks a dynamic professional to support Komax Digital offerings and remote tools. You will provide technical direction for Komax Digital product lines and deliver first-level support to customers, while collaborating with Product Support Management to resolve issues and improve the local market experience.

The role requires 2 years in technical/digital work (wire harness market preferred) and strong MS Office/Salesforce/SAP4HC ERP skills; travel to trade shows

Qualifications

• High school diploma or GED required.
• Electrical/Electronic or Technical certificate/degree preferred.
• 2 years of technical or digital work experience; 2 years in wire harness market preferred.

Responsibilities

• Collaborate with internal and external customers to navigate Komax Digital offerings and remote tools.
• Provide technical expertise and direction for Komax Digital product lines to meet company goals.
• Provide accurate and timely 1st-level Komax Digital support to internal and external customers.
• Liaise with Komax Product Support Management to troubleshoot issues and recommend improvements.
• Monitor and maintain case information and dashboard in Salesforce for Komax Digital product issues.
• Perform local Komax Digital product testing and validation.
• Create and distribute customer service bulletins for new features and practices.
• Assist the sales team with demonstrations and information on Komax Digital services.
• Develop a process to monitor and address customer machines’ performance with Komax Digital data.
• Monitor, maintain, and update KPIs to management monthly.

Skills

Customer service

Communication

Networking basics

MS Office

Lifting 50 lbs

Education

High school diploma or GED

Electrical/Electronic or Technical certificate/degree

Tools

Salesforce

SAP4HC ERP

MS Office

Job description

Compensation

Compensation: $85,000–115,000/annual, based on industry experience, plus bonus opportunity.

Benefits

• BlueCrossBlueShieldPPOmedical
• Vision
• Company paid Life, AD&D, STD and LTD
• 401k plan with a 4% company match when you contribute 5%
• Annual performance-based bonuses
• Annual performance-based merit increases
• Competitive base, bonus opportunity
• 11 paid holidays
• 3 weeks' paid time off (PTO) for years 1 to 3
• 4 weeks' paid time off (PTO) for years 3 and 4
• 5 weeks’ paid time off (PTO) for years 5+

Job Description

Collaborate with internal and external customers to navigate Komax Digital offerings and remote tools.

Provide technical expertise and direction for the Komax Digital product lines to meet company goals.

Provide accurate and timely 1st-level Komax Digital support to internal and external customers.

Act as liaison with Komax Product Support Management to troubleshoot Komax Digital product issues and recommend improvements that fit our local market.

Monitor and maintain case information and dashboard in Salesforce for Komax Digital product issues.

Perform local Komax Digital product testing and validation.

Created and distributed customer service bulletins for Komax Digital product's new features, improvements, best practices, and requirements.

• Assist the sales team with demonstrations and information on Komax Digital services.
• Develop a process to monitor, communicate, and address customer machines’ performance issues based on Komax Digital data.
• Monitor, maintain, and update key performance indicators to management monthly.

Education

High school graduate or G.E.D. or related experience –required.

Electrical/Electronic or Technical Certificate or Degreed – preferred

Work Experience

2 years of technical or digital work experience

2 years of technical and digital work experience in the wire harness market - preferred

Requirements

• Knowledge of personal computers with MS Office
• Knowledge of Salesforce and SAP4HC ERP
• Experience with networks - preferred
• Good oral and written communication skills
• Ability to lift 50 pounds
• Prolonged sitting and standing at trade shows
• Reasonable accomodations may be made to enable individuals with disabilities
• Professional area: Sales & Service

Equal Opportunity Statement

applicantswillreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,sexualorientation,genderidentity,nationalorigin,orprotected

veteranstatusandwillnotbediscriminatedagainstonthebasisofdisability.

Contact

For further details, please contact: Karen Plendl, Head of HR, via email: [e-mail]