Software Support Engineer

Konik; Minneapolis (MN); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Profit-sharing bonus

Health insurance

Dental insurance

Vision insurance

HSA

401(k) with Roth

Paid time off

Life and disability insurance

Tuition reimbursement

Job summary

Konik is seeking a Software Support Engineer to provide advanced customer support for complex software and hardware systems used in high-power electronic test equipment in Minneapolis, MN. This role combines troubleshooting, software debugging, system integration, and clear customer communication to improve product reliability.

Responsibilities include diagnosing and resolving software/hardware issues, developing test procedures, documenting defects, and collaborating with engineering,

Qualifications

• Bachelor's degree or equivalent in a technical field.
• 5+ years of technical support, software, hardware, or engineering experience.
• Experience troubleshooting Windows-based systems, device drivers, network connectivity, and database connections.
• Strong problem-solving and customer-facing communication skills.
• Experience with Jira or Confluence for issue tracking.

Responsibilities

• Provide advanced technical support for customers using complex software and hardware systems.
• Troubleshoot software, hardware, networking, and system integration issues to minimize downtime.
• Identify, reproduce, and document software defects and work with engineering on solutions.
• Develop troubleshooting procedures, test plans, and technical documentation for updates.
• Integrate and validate software solutions on product hardware platforms.
• Create and maintain knowledge databases and service records.
• Collaborate with engineering, manufacturing, field service, and customers during testing and support activities.
• Support field service activities and customer deployments as needed.

Skills

Technical support

Troubleshooting

Software debugging

Customer communication

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or related

Tools

Jira

Confluence

Job description

Software Support Engineer – Software & Hardware Systems

Minneapolis, MN | Direct Hire | $100,000–$110,000 + Bonus Opportunity

Konik is partnering with an innovative engineering and manufacturing company seeking a Technical Support Engineer to provide advanced customer support for complex software and hardware systems used in high-power electronic test equipment. This role combines technical troubleshooting, software debugging, system integration, and customer communication to help resolve complex issues and improve product reliability.

The ideal candidate will have experience supporting technical products, troubleshooting software and hardware issues, and working cross-functionally with engineering teams. This position offers the opportunity to work directly with customers while contributing to software improvements, testing processes, and product development initiatives.

Responsibilities

• Provide advanced technical support for customers using complex software and hardware systems.
• Troubleshoot software, hardware, networking, and system integration issues to minimize customer downtime.
• Identify, reproduce, and document software defects while partnering with engineering teams on solutions.
• Develop troubleshooting procedures, test plans, and technical documentation for software updates and product improvements.
• Integrate and validate software solutions on product hardware platforms.
• Create and maintain knowledge databases, service documentation, and technical support records.
• Collaborate with engineering, manufacturing, field service, and customers throughout product testing and support activities.
• Support field service activities and customer deployments as needed.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, or related technical field; equivalent experience considered.
• 5+ years of relevant technical support, software, hardware, or engineering experience.
• Experience troubleshooting Windows-based systems, device drivers, network connectivity, and database connections.
• Strong problem-solving skills with the ability to independently diagnose and resolve complex technical issues.
• Experience with issue tracking systems such as Jira or Confluence.
• Strong written and verbal communication skills with the ability to work directly with customers.
• Ability to manage multiple priorities while working independently and collaboratively.

Preferred Qualifications

• Experience supporting highly technical products or industrial equipment.
• Knowledge of digital electronics and hardware systems.
• Experience with software testing and validation.
• Experience with Python, SQL, MODBUS, Ethernet, or communication protocols.
• Customer-facing technical support or field service experience.

Benefits

• Discretionary profit-sharing bonus opportunity
• Health, dental, and vision insurance
• Health Savings Account (HSA)
• 401(k) with Roth option
• Paid time off
• Life and disability insurance
• Tuition reimbursement

Konik is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.

Konik has been creating impactful relationships between technical talent and employers for more than 50 years.

Information Technology, Software Engineering