Digital Services Area Manager - Strategy, Projects & Growth

Trane Technologies; Columbus (OH); On-site; USD 91,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies is recruiting for a Digital Services Area Service Manager to lead the growth and execution of the Digital Services strategy across multiple locations, including Columbus, OH. You will oversee the Area Team, ensure service agreements and project execution meet quality and financial targets, and collaborate with Sales Leaders to drive revenue and capacity planning.

The role requires a minimum four years in industrial sales with team leadership experience, a four-year degree or

Qualifications

• Bachelor’s degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
• Minimum of four (4) years’ experience in an industrial sales business setting. Minimum of three (3) years’ experience in managing teams of people, processes and budgets.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included.

Responsibilities

• Partners with peers in the goal setting of the Area’s Digital Services plan and accountable for the strategy and performance achievement of operating plan.
• Responsible for all aspects of Digital Service Agreements, warranty execution of controls projects, emergency controls service needs, and project planning for controls quoted work to include identifying and prioritizing projects, work orders, change requests, and planning of job in detail.
• Partners closely with Sales Leaders and Account Managers on the strategy and achievement of revenue and operating income targets.
• Assesses Service Controls talent for current and future business needs; develops appropriate talent development strategy and workforce plan to fulfill business needs.
• Serves as a key contact for customers and ensures customer satisfaction and budget for assigned projects.
• Meets with sales associates, contractors, and owners to discuss scope of project; budgets; performance; and close-out.
• Confirms Trane’s ability to meet the project performance and financial requirements by obtaining and analyzing customer data, project data, and implementation issues prior to accepting the project.
• Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
• Establishes a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.
• Responsible for hiring, managing and development of Controls Service Technicians.
• Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
• Flexibility to work outside normal work hours/weekends, as required.
• Regular travel requirements with some overnight travel.

Tools

Salesforce

Job description

Trane Technologies is recruiting for a Digital Services Area Service Manager to lead the growth and execution of the Digital Services strategy across multiple locations, including Columbus, OH. You will oversee the Area Team, ensure service agreements and project execution meet quality and financial targets, and collaborate with Sales Leaders to drive revenue and capacity planning.

The role requires a minimum four years in industrial sales with team leadership experience, a four-year degree or