Digital Service Team Lead: Elevate Member Experience

Sikorsky Financial Credit Union, Inc.; Stratford (CT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical/dental

401K match

Tuition reimbursement

Job summary

Sikorsky Credit Union is seeking a Digital Service Team Lead to supervise a team of Digital Service Representatives, process new membership and deposit applications, and ensure high-quality member service. The role emphasizes coaching, training, and adherence to policies and regulatory requirements.

The ideal candidate will have strong communication skills, at least three years in customer service, and familiarity with banking products.

Qualifications

• Minimum 3 years of customer service experience, preferably in a production environment (loan processing, branch or call center).
• Excellent communication, interpersonal, and organizational skills with attention to detail.
• Familiarity with banking products and regulatory requirements.
• Must obtain CT Producer License within 90 days.

Responsibilities

• Originates, processes, and funds new membership and deposit account requests.
• Mentors, trains, and supports a team of Digital Service Representatives.
• Monitors performance metrics and ensures high-quality service delivery.
• Escalates complex or high-priority member inquiries for timely resolution.
• Supports process improvements to streamline workflows and enhance member satisfaction.

Skills

Customer service

Communication

Problem solving

Supervisory experience

Banking knowledge

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Sikorsky Credit Union is seeking a Digital Service Team Lead to supervise a team of Digital Service Representatives, process new membership and deposit applications, and ensure high-quality member service. The role emphasizes coaching, training, and adherence to policies and regulatory requirements.

The ideal candidate will have strong communication skills, at least three years in customer service, and familiarity with banking products.