Digital Service Administrator

UT Federal Credit Union; Knoxville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

UT Federal Credit Union is seeking a knowledgeable Digital Service Administrator to support and enhance our digital banking experience, including online banking, mobile banking, and digital account opening platforms.

The role focuses on administration, support, and continuous improvement, collaborating with vendors, fraud monitoring, and staff training to deliver secure, efficient digital solutions for members.

Qualifications

• 3–5 years of experience in digital banking or related financial institution role.
• Strong technical, problem-solving, and communication skills.
• Knowledge of online banking, mobile banking, and digital account opening systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Administer and support digital banking and online account opening platforms
• Troubleshoot and resolve digital service issues for members and staff
• Partner with vendors on system enhancements, updates, and issue resolution
• Support fraud monitoring, compliance, and digital security efforts
• Coordinate digital service projects, testing, and deployments
• Monitor member feedback and recommend process improvements
• Maintain procedures and training materials for staff

Skills

Digital banking

Troubleshooting

Communication

Vendor coordination

Staff training

Education

Business degree

Job description

Location: UT Federal Credit Union Corporate Office

Reports to: AVP, Director of Operations

Title: Digital Service Administrator

UT Federal Credit Union is seeking a knowledgeable and member-focused Digital Service Administrator to support and enhance our digital banking experience. This role is responsible for the administration, support, and continuous improvement of online banking, mobile banking, and digital account opening platforms.

The ideal candidate is tech-savvy, detail-oriented, and passionate about delivering exceptional member service while supporting secure and efficient digital solutions.

Key Responsibilities

• Administer and support digital banking and online account opening platforms
• Troubleshoot and resolve digital service issues for members and staff
• Partner with vendors on system enhancements, updates, and issue resolution
• Support fraud monitoring, compliance, and digital security efforts
• Coordinate digital service projects, testing, and deployments
• Monitor member feedback and recommend process improvements
• Maintain procedures and training materials for staff

Qualifications

• 3–5 years of experience in digital banking, operations, or a related financial institution role
• Strong technical, problem-solving, and communication skills
• Knowledge of online banking, mobile banking, and digital account opening systems preferred
• Ability to manage multiple priorities in a fast-paced environment
• Business-related degree preferred; equivalent experience considered

At UT Federal Credit Union, we are committed to improving lives financially and beyond while delivering innovative and secure member experiences.