Digital Sales and Chat Representative

Foundever; Fort Smith (AR); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Commissions

Hands-on paid training

Medical, dental, life, and vision

401K with company match

Paid vacation

EAP and wellness program

Internal growth opportunities

Employee discounts

Referral bonuses

Job summary

Foundever is seeking a Digital Sales Chat Representative to engage customers via live chat, understand needs, and recommend products and bundles. You will guide customers through next steps with a focus on accuracy and compliance, in a fast-paced, high-volume environment.

The role emphasizes strong written communication, empathy, and the ability to manage chat across multiple systems while following approved scripts. Fort Smith site-based position with paid training and benefits.

Qualifications

• At least 18 years of age.
• High school diploma or equivalent.
• Flexibility to work evenings and weekends.
• Able to pass a background check.

Responsibilities

• Connect with customers through live chat to understand needs and recommend products.
• Provide clear next steps and maintain a customer-focused experience.
• Explain pricing, promotions, and terms clearly while following scripts and compliance.

Skills

Upsell/cross-sell

Written communication

Active listening

Rapport building

Multi-system navigation

Education

High school diploma or equivalent

Job description

Digital Sales Chat Representative

As a Digital Sales Chat Representative , you’ll connect with customers through live chat to understand their needs, recommend the right products and bundles, and provide clear next steps. You’ll deliver a customer-focused experience while meeting quality and compliance standards.

Digital Sales Chat Representative

As a Digital Sales Chat Representative , you’ll connect with customers through live chat to understand their needs, recommend the right products and bundles, and provide clear next steps. You’ll deliver a customer-focused experience while meeting quality and compliance standards.

This role is ideal for someone who enjoys chat-based conversations, can explain options clearly, and thrives in a high-volume, results-driven environment.

Location Requirements: Must live within the commuting range and be able to work in our Fort Smith, AR site located at 4600 Towson Ave #275, Fort Smith, AR 72901

Why You Should Join Us

• $17.50/hr + commissions
• Join a supportive community focused on engagement and recognition
• Hands-on paid training, as well as ongoing job-specific training
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program
• Internal growth opportunity, 93% of our management team is promoted from within
• Employee discounts and referral bonuses

What We Are Looking For

• At least 18 years of age
• High school diploma or equivalent
• Flexibility to work various shifts, including evenings and weekends
• Able to pass a background check

Key Skills

• Experience recommending products or services that match customer needs (including upsell/cross-sell when appropriate)
• Strong written communication and active listening, with the ability to build rapport through chat
• Comfortable explaining key details like pricing, promotions, fees, equipment, and next steps clearly and accurately
• Problem-solving and needs assessment in a fast-paced environment
• Accurate documentation and attention to detail to support order accuracy
• Customer-focused approach with empathy and professionalism
• Able to efficiently navigate between screens and multiple systems while managing chat volume
• Able to follow approved scripts, workflows, and compliance requirements while keeping interactions natural and helpful

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Military Friendly

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, and visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.