Customer Resolution Specialist

Foundever; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Work from home

Equipment provided

Medical benefits

Dental benefits

Life insurance

Vision insurance

401K matching

Paid vacation

EAP & wellness program

Career growth opportunities

Paid training

Employee discounts

Referral bonuses

Job summary

Foundever is seeking a Customer Resolution Specialist to connect with customers, resolve concerns, and provide effective solutions. The role emphasizes empathy, problem-solving, and strong communication in a fast-paced, customer-focused environment. Training is provided and growth opportunities exist within the organization. The position supports remote work with comprehensive benefits.

Qualifications

• Legally able to work and reside in the United States.
• At least 18 years of age.
• High school diploma or equivalent.
• Flexibility to work various shifts, including evenings and weekends.
• Able to pass a background check.

Responsibilities

• Resolve customer concerns and deliver workable solutions.
• Demonstrate empathy and active listening to build rapport with customers.
• Document interactions accurately and follow policy guidelines.
• Troubleshoot basic technical and billing issues and provide clear next steps.
• Manage multiple tasks in a fast-paced environment.

Skills

Strong communication

Active listening

Problem-solving

Needs assessment

Documentation

Attention to detail

Customer-focused

Empathy

Technical troubleshooting

Billing troubleshooting

Multitasking

Adaptability

Education

High school diploma or equivalent

Job description

As a Customer Resolution Specialist,you’llconnect with customers to resolve their concerns and deliver solutions that work for them. Use yourpeopleskills and problem-solving abilities to make a real impact as part of a team that values your contributions and supports your growth.

The role is ideal for someone who thrives on problem-solving, values empathy and enjoys working in a fast-paced, customer focused environment.

Why You Should Join Us

• $16H


• Enjoy the benefits of working from home. Save time, money and reduce stress


• No equipment? We provide everything you need!


• Join a supportive community focused on engagement and recognition


• Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time,EAPand wellness program


• Internal growth opportunity, 93% of our management team is promoted from within


• Hands-on paid virtual classroom-style training, as well as ongoing job specific training


• Employee discounts and referral bonuses

What We Are Looking For

• Legally able to work andresidein the United States


• At least 18 years of age


• High school diploma or equivalent


• Flexibility to work various shifts, including eveningsand weekends


• Able to pass a background check

Key Skills

• Strong communicationand active listening


• Problem-solving and needs assessment


• Ability to handle sensitive information and follow policies


• Accurate documentation and attention to detail


• Customer-focused approach with empathy


• Technical and billing troubleshooting


• Ability to manage multiple tasks and adapt to change

Home Setup Requirements

• A hardwired connection with an internet Speed of 25.0 Mbps download speed and 10.0 Mbps upload speed

If you reside within 50 miles of one of our Foundever on site locations, you will be prioritized for consideration for that role.

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.