Digital QMS & Quality Process Lead

Westrock Coffee Company; Conway (AR); On-site; USD 67,500 - 82,500; Full time

Job summary

Westrock Coffee Company is seeking an FSQA Process Improvement Supervisor to advance its digital quality ecosystem. You will design, configure, and optimize enterprise QMS and other manufacturing platforms to transform food safety and quality into scalable digital workflows.

You will lead automation, data analytics, and KPI reporting to drive operational excellence. Strong collaboration across departments and continuous improvement experience are essential for success in this role.

Qualifications

• BA/BS required or equivalent.
• 2–5 years QA related experience preferred.
• Experience with Digital Quality Management Systems (QMS).
• Experience with manufacturing execution or enterprise business systems.
• Workflow development and process automation experience.
• Data analysis, reporting, and dashboard development experience.
• Cross-functional project leadership and system implementation experience.
• Continuous improvement methodologies such as Lean or Six Sigma.

Responsibilities

• Lead development, configuration, and continuous improvement of enterprise QMS and other digital platforms.
• Develop automated workflows and digital processes to improve food safety, quality, and efficiency.
• Design and maintain KPI dashboards and data analytics for decision-making.
• Collaborate with Operations, FSQA, IT, Engineering, and Product Development to identify improvements.
• Support system implementation, testing, training, and ongoing enhancement of digital quality systems.
• Analyze data to identify trends, root causes, and optimization opportunities.
• Participate in CI initiatives and standardization across the organization.

Skills

Quality Management Systems

Data analysis

Dashboard development

Workflow development

Process automation

Lean or Six Sigma

Cross-functional leadership

System implementation

Analytical skills

Communication skills

Mathematical skills

Education

BA/BS

Job description

Westrock Coffee Company is seeking an FSQA Process Improvement Supervisor to advance its digital quality ecosystem. You will design, configure, and optimize enterprise QMS and other manufacturing platforms to transform food safety and quality into scalable digital workflows.

You will lead automation, data analytics, and KPI reporting to drive operational excellence. Strong collaboration across departments and continuous improvement experience are essential for success in this role.