Digital Product Support Analyst — Incident & Release

Boyd Gaming; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Digital Application Support Analyst to monitor and support our Digital Product platform and related services. You will work with E-Commerce, Development, Infrastructure, and third-party vendors to ensure reliable customer-facing digital services.

The role involves incident response, troubleshooting, and participation in releases, with rotating on-call duties evenings, weekends, and holidays.

Qualifications

• 1–3 years of application, technical, systems, or production support experience.
• Bachelor’s degree or equivalent related experience.
• Experience with application/production support, incident management, and troubleshooting.
• Working knowledge of basic SQL, APIs, JSON, and web applications.
• Experience with identity management and ServiceNow or a similar ITSM platform.
• Strong analytical, problem-solving, and prioritization skills.
• Excellent written and verbal communication skills.
• Strong customer-service mindset with the ability to work independently and collaboratively.

Responsibilities

• Monitor the Digital Product platform and related services.
• Investigate and troubleshoot application, service, and integration issues.
• Respond to incidents, alerts, and escalated support requests.
• Support production releases and post-release validation activities.
• Coordinate issue resolution with vendors and internal technology teams.
• Analyze application behavior, transaction failures, and service interruptions.
• Maintain support documentation, knowledge articles, and operational procedures.
• Participate in rotating on-call support for evenings, weekends, and holidays.
• Assist in developing operational best practices and monitoring standards.
• Support transition-to-production activities for new digital capabilities.

Skills

Analytical skills

Troubleshooting

Incident management

Communication skills

Customer service mindset

Team collaboration

SQL knowledge

Education

Bachelor’s degree or equivalent related experience

Tools

ServiceNow

Postman

Swagger

Job description

Boyd Gaming Corporation is seeking a Digital Application Support Analyst to monitor and support our Digital Product platform and related services. You will work with E-Commerce, Development, Infrastructure, and third-party vendors to ensure reliable customer-facing digital services.

The role involves incident response, troubleshooting, and participation in releases, with rotating on-call duties evenings, weekends, and holidays.