Digital Product Support Analyst — Incident & Release Readiness

Boyd Gaming; Las Vegas (NV); On-site; USD 55,000 - 85,000; Full time

Job summary

Boyd Gaming Corporation seeks a Digital Application Support Analyst to help monitor and support its Digital Product platform and services in a fast-paced casino entertainment environment. You will work with E-Commerce, Development, Infrastructure and vendors to ensure reliable customer-facing digital services.

The role covers incident response, troubleshooting, release validation, and on-call rotation. A Bachelor’s degree and 1–3 years of related experience are required, with strong SQL/API/JSON

Qualifications

• 1–3 years of application, technical, systems, or production support experience.
• Bachelor’s degree or equivalent related experience.
• Experience with application/production support, incident management, and troubleshooting.
• Working knowledge of SQL, APIs, JSON, and web applications.
• Experience with identity management and ServiceNow or a similar ITSM platform.
• Strong analytical, problem-solving, and prioritization skills.
• Excellent written and verbal communication skills.
• Strong customer-service mindset with the ability to work independently and collaboratively.

Responsibilities

• Monitor the Digital Product platform and related services.
• Investigate and troubleshoot application, service, and integration issues.
• Respond to incidents, alerts, and escalated support requests.
• Support production releases and post-release validation activities.
• Coordinate issue resolution with vendors and internal technology teams.
• Analyze application behavior, transaction failures, and service interruptions.
• Maintain support documentation, knowledge articles, and operational procedures.
• Participate in rotating on-call support for evenings, weekends, and holidays.
• Assist in developing operational best practices and monitoring standards.
• Support transition-to-production activities for new digital capabilities.

Skills

Incident management

Troubleshooting

SQL

APIs

JSON

Web applications

ServiceNow

Communication skills

Customer service

Education

Bachelor's degree

Tools

Postman

Swagger

ServiceNow ITSM

Job description

Boyd Gaming Corporation seeks a Digital Application Support Analyst to help monitor and support its Digital Product platform and services in a fast-paced casino entertainment environment. You will work with E-Commerce, Development, Infrastructure and vendors to ensure reliable customer-facing digital services.

The role covers incident response, troubleshooting, release validation, and on-call rotation. A Bachelor’s degree and 1–3 years of related experience are required, with strong SQL/API/JSON