Digital Platform Support Specialist

Boyd Gaming; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Boyd Gaming is seeking a Digital Application Support Analyst to help maintain and improve our customer-facing digital services. You will monitor the Digital Product platform, troubleshoot issues, and coordinate with E-Commerce, Development, Infrastructure, and vendors.

The role emphasizes incident response, release validation, on-call coverage, and documenting operational procedures, with a focus on reliable, scalable digital experiences for players and guests.

Qualifications

• 1–3 years of application/support experience.
• Bachelor’s degree or equivalent related experience.
• Experience with incident management and troubleshooting.
• Working knowledge of SQL, APIs, JSON, and web applications.
• Experience with identity management and ITSM platforms.

Responsibilities

• Monitor the Digital Product platform and related services.
• Investigate and troubleshoot application, service, and integration issues.
• Respond to incidents, alerts, and escalated support requests.
• Support production releases and post-release validation activities.
• Coordinate issue resolution with vendors and internal technology teams.
• Analyze application behavior, transaction failures, and service interruptions.
• Maintain support documentation, knowledge articles, and operational procedures.
• Participate in rotating on-call support for evenings, weekends, and holidays.
• Assist in developing operational best practices and monitoring standards.
• Support transition-to-production activities for new digital capabilities.

Skills

SQL

APIs

JSON

Web apps

Identity management

ITSM (ServiceNow)

Analytical skills

Communication skills

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Job description

Boyd Gaming is seeking a Digital Application Support Analyst to help maintain and improve our customer-facing digital services. You will monitor the Digital Product platform, troubleshoot issues, and coordinate with E-Commerce, Development, Infrastructure, and vendors.

The role emphasizes incident response, release validation, on-call coverage, and documenting operational procedures, with a focus on reliable, scalable digital experiences for players and guests.