IT Field Engineer II: Field IT & Network Support

SmartRecruiters, Inc.; Las Vegas (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Boyd Gaming Corporation is seeking a skilled second-level IT Field Engineer to provide end-to-end support for information systems and technology assets across properties. You will resolve escalated incidents, maintain secure access, and ensure reliable service with accurate documentation.

Responsibilities include on-site network/server/endpoint support, imaging and deployment, mobile device management, and coordination with Corporate IT teams.

Qualifications

• High school diploma or equivalent.
• Three years of progressively responsible IT support experience, or an equivalent combination of network, systems, endpoint, or field engineering experience.
• Applied experience supporting current Microsoft Windows environments and enterprise desktop, peripheral, network, or server technologies.

Responsibilities

• Provide second-level support for escalated incidents involving computers, printers, networks, servers, applications, and connected technology assets.
• Troubleshoot incidents, isolate faults, support root-cause analysis, restore service, and document actions and outcomes in the Company tracking system.
• Respond to high-priority outages and security vulnerability alerts at property and regional levels; communicate status and escalate complex issues.
• Provide scheduled on-call and after-hours emergency support in accordance with departmental procedures.
• Install, monitor, maintain, upgrade, and restore network, server, computer, printer, and communication hardware and software within production, training, datacenter, and communications-closet environments.
• Terminate, test, and troubleshoot network cabling using Company-provided tools and test equipment.
• Perform computer imaging, configuration, deployment, and replacement; support software upgrades and technology rollouts in coordination with Corporate IT teams.
• Administer computer and user accounts, permissions, and vendor remote access in accordance with Company security policies; verify access removal or disconnection when work is complete.
• Activate, configure, and enroll mobile devices in the Company mobile device management system and provide user support and training.
• Maintain complete, timely, and accurate incident, service, configuration, and action-report documentation.
• Coordinate with Senior Field Engineers, the IT Operations Center, Corporate IT teams, vendors, and property stakeholders to restore service and deliver reliable customer support.

Skills

Endpoint support

Printer support

Network support

Server support

Telephony

Mobile devices

Tools

Mobile Device Management

Service-management systems

Microsoft Office

Job description

Boyd Gaming Corporation is seeking a skilled second-level IT Field Engineer to provide end-to-end support for information systems and technology assets across properties. You will resolve escalated incidents, maintain secure access, and ensure reliable service with accurate documentation.

Responsibilities include on-site network/server/endpoint support, imaging and deployment, mobile device management, and coordination with Corporate IT teams.