Digital Product Support Specialist

Boyd Gaming Corporation; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Digital Application Support Analyst to monitor and support its Digital Product platform and related services. The role focuses on proactive monitoring, incident response, troubleshooting, release validation, and coordination with E-Commerce, Development, Infrastructure, and third-party vendors to ensure reliable, customer-facing digital services.

The ideal candidate has 1–3 years of production support experience, a bachelor’s degree or equivalent, and strong

Qualifications

• 1–3 years of application, technical, systems, or production support experience.
• Bachelor’s degree or equivalent related experience
• Experience with application/production support, incident management, and troubleshooting
• Working knowledge of SQL, APIs, JSON, and web applications
• Experience with identity management and ServiceNow or a similar ITSM platform
• Strong analytical, problem-solving, and prioritization skills
• Excellent written and verbal communication skills
• Strong customer-service mindset with the ability to work independently and collaboratively

Responsibilities

• Monitor the Digital Product platform and related services.
• Investigate and troubleshoot application, service, and integration issues.
• Respond to incidents, alerts, and escalated support requests.
• Support production releases and post-release validation activities.
• Coordinate issue resolution with vendors and internal technology teams.
• Analyze application behavior, transaction failures, and service interruptions.
• Maintain support documentation, knowledge articles, and operational procedures.
• Participate in rotating on-call support for evenings, weekends, and holidays.
• Assist in developing operational best practices and monitoring standards.
• Support transition-to-production activities for new digital capabilities.

Skills

Analytical thinking

Communication

Customer service

Problem solving

Education

Bachelor’s degree

Tools

ServiceNow

Job description

Boyd Gaming Corporation is seeking a Digital Application Support Analyst to monitor and support its Digital Product platform and related services. The role focuses on proactive monitoring, incident response, troubleshooting, release validation, and coordination with E-Commerce, Development, Infrastructure, and third-party vendors to ensure reliable, customer-facing digital services.

The ideal candidate has 1–3 years of production support experience, a bachelor’s degree or equivalent, and strong