Digital App Support Analyst

Boyd Gaming; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

Boyd Gaming is seeking a Digital Application Support Analyst to help maintain and improve our customer-facing digital services. You will monitor the Digital Product platform, troubleshoot issues, and coordinate with E-Commerce, Development, Infrastructure, and vendors.

The role emphasizes incident response, release validation, on-call coverage, and documenting operational procedures, with a focus on reliable, scalable digital experiences for players and guests.

Qualifications

• 1–3 years of application/support experience.
• Bachelor’s degree or equivalent related experience.
• Experience with incident management and troubleshooting.
• Working knowledge of SQL, APIs, JSON, and web applications.
• Experience with identity management and ITSM platforms.

Responsibilities

• Monitor the Digital Product platform and related services.
• Investigate and troubleshoot application, service, and integration issues.
• Respond to incidents, alerts, and escalated support requests.
• Support production releases and post-release validation activities.
• Coordinate issue resolution with vendors and internal technology teams.
• Analyze application behavior, transaction failures, and service interruptions.
• Maintain support documentation, knowledge articles, and operational procedures.
• Participate in rotating on-call support for evenings, weekends, and holidays.
• Assist in developing operational best practices and monitoring standards.
• Support transition-to-production activities for new digital capabilities.

Skills

SQL

APIs

JSON

Web apps

Identity management

ITSM (ServiceNow)

Analytical skills

Communication skills

Education

Bachelor’s degree or equivalent

Tools

ServiceNow

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Digital Application Support Analyst is responsible for supporting the Company’s Digital Product platform and related services. This role provides operational and technical support through proactive monitoring, incident response, troubleshooting, release validation, and vendor coordination. The position works closely with E-Commerce, Development, Infrastructure, and third-party vendors to ensure reliable and efficient operation of customer-facing digital services.

• Monitor the Digital Product platform and associated services
• Investigate and troubleshoot application, service, and integration issues.
• Respond to incidents, alerts, and escalated support requests.
• Support production releases and post-release validation activities.
• Coordinate issue resolution with vendors and internal technology teams.
• Analyze application behavior, transaction failures, and service interruptions.
• Maintain support documentation, knowledge articles, and operational procedures.
• Participate in rotating on-call support for evenings, weekends, and holidays.
• Assist in developing operational best practices and monitoring standards.
• Support transition-to-production activities for new digital capabilities

Qualifications

• 1–3 years of application, technical, systems, or production support experience
• Bachelor’s degree or equivalent related experience
• Experience with application/production support, incident management, and troubleshooting
• Working knowledge of basic SQL, APIs, JSON, and web applications
• Experience with identity management and ServiceNow or a similar ITSM platform
• Strong analytical, problem-solving, and prioritization skills
• Excellent written and verbal communication skills
• Strong customer-service mindset with the ability to work independently and collaboratively

Preferred Qualifications

• Experience supporting mobile applications, websites, or other customer facing digital products
• Familiarity with API testing tools such as Postman or Swagger
• Experience with application monitoring tools and vendor management
• Experience within gaming, hospitality, loyalty, or e-commerce environments

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.