Digital Product & Operations Lead

Alliance Catholic Credit Union; Farmington Hills (MI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health

Dental

Vision

401k

Life

AD&D

Short and long-term disability

FSA

Tuition reimbursement

Paid time off

Paid holidays

Job summary

Alliance Catholic Credit Union seeks a Digital Operations Coordinator to drive enhancements of our digital banking experience. You will collaborate with the Director of Digital Products to implement product improvements, test features, and ensure alignment with ACCU’s strategic vision.

The role requires 3-5 years in digital banking product management, with a college degree preferred but not required. This on-site position offers a competitive benefits package and opportunities to impact member

Qualifications

• 3-5 years of experience in digital banking product management, development, or implementation
• College degree preferred but not required
• Experience working with vendors and cross-functional teams preferred

Responsibilities

• Streamline and improve the member digital experience and lead enhancements
• Research digital solutions to stay current with trends
• Develop and maintain vendor relationships and partnerships
• Collaborate with implementation, marketing, and business units on testing and rollout of product enhancements
• Support and maintain new development initiatives and training
• Drive innovation to increase usage of ACCU’s digital platforms
• Document and train team members; create training resources
• Report on metrics such as adoption and abandonment rates and ensure regulatory compliance

Skills

Digital product management

Digital banking

Vendor management

Collaboration

Training development

Education

Bachelor’s degree preferred but not required

Job description

Alliance Catholic Credit Union seeks a Digital Operations Coordinator to drive enhancements of our digital banking experience. You will collaborate with the Director of Digital Products to implement product improvements, test features, and ensure alignment with ACCU’s strategic vision.

The role requires 3-5 years in digital banking product management, with a college degree preferred but not required. This on-site position offers a competitive benefits package and opportunities to impact member