Remote Digital Product Specialist - QA & Growth

American Consumer Credit Counseling; Georgia; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

FSA

Disability insurance

Life insurance

401(k) retirement plan

Paid time off

Remote work flexibility

Professional development

Team-oriented culture

Job summary

American Consumer Credit Counseling is seeking a Digital Product Specialist to support design, testing, implementation, and continuous improvement of ACCC’s digital products.

You will work with the Digital Product Manager, developers, and stakeholders to ensure quality customer experiences, document requirements, and participate in product planning and releases across ACCC’s platforms.

Qualifications

• Ability to interpret data and trends, diagnose problems.
• Excellent time management with ability to prioritize multiple projects and maintain accountability.
• Strong understanding of the credit counseling process.
• Strong oral/written communication skills. Detail oriented.
• Specialized Knowledge, Licenses, Certifications: Debt Management Programs

Responsibilities

• Support the planning, development, testing, implementation, and maintenance of ACCC digital products.
• Collaborate with cross-functional teams to ensure product enhancements align with business and customer needs.
• Assist with documenting product requirements, user stories, workflows, and feature specifications.
• Participate in product planning, backlog refinement, and sprint activities.
• Perform manual testing of web applications, mobile applications (CreditU; iOS and Android), and internal platforms.
• Develop and execute test plans, test cases, regression tests, smoke tests, exploratory testing, and user acceptance testing.
• Identify, document, reproduce, and validate software defects using Jira.
• Verify fixes prior to production releases and assist with post-release validation.
• Monitor production environments and report issues impacting customers or employees.
• Assist with investigating production issues and support tickets.
• Work with developers and business stakeholders to troubleshoot and validate software fixes.
• Help prioritize defects and enhancements based on business impact.
• Conduct competitor research and monitor industry trends to support product strategy.
• Assist with analyzing customer feedback, product usage, and business needs to identify opportunities for improvement.
• Support product research and vendor evaluations as assigned.
• Maintain product documentation, release notes, testing documentation, and SOPs.
• Document testing results and product changes within Jira and other project management tools.
• Help maintain product roadmaps and project documentation.
• Work closely with IT, Counseling, Marketing, Client Services, QA, and external vendors throughout the product development lifecycle.
• Perform other duties as assigned.

Skills

Problem solving

Analytical thinking

Decision making

Communication skills

Tools

Jira

Job description

American Consumer Credit Counseling is seeking a Digital Product Specialist to support design, testing, implementation, and continuous improvement of ACCC’s digital products.

You will work with the Digital Product Manager, developers, and stakeholders to ensure quality customer experiences, document requirements, and participate in product planning and releases across ACCC’s platforms.