Remote Digital Product Specialist: Drive Digital Solutions

American Consumer Credit Counseling; Newton (MA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health insurance (med/dn

Dental and vision coverage

Medical and dependent FSA

Short-Term and Long-Term Disability; 1

Life Insurance

401(k) retirement plan with company匹配

Paid time off and paid holidays

Remote work flexibility

Professional development and training

Supportive team culture

Job summary

American Consumer Credit Counseling is seeking a Digital Product Specialist to support design, testing, implementation, and ongoing improvement of our digital products. You will partner with the Digital Product Manager, Coordinator, developers, and stakeholders to ensure features meet business goals and deliver a high-quality customer experience.

The role involves validating new functionality, documenting requirements, performing QA testing across web and mobile platforms (CreditU; iOS and

Qualifications

• Strong problem solving, analytic, decision-making skills and solution innovation advancements.
• Able to interpret data and trends, diagnose problems.
• Excellent time management skills with the ability to prioritize multiple projects, accountability, proactive nature and committed work ethic.
• Strong understanding of the credit counseling process.
• Strong oral/written communication skills. Detail oriented.
• Specialized Knowledge, Licenses, Certifications: Debt Management Programs
• Advanced computer knowledge; basic to intermediate mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s); demonstrate time management and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information

Responsibilities

• Support the planning, development, testing, implementation, and maintenance of ACCC digital products.
• Collaborate with cross-functional teams to ensure product enhancements align with business and customer needs.
• Assist with documenting product requirements, user stories, workflows, and feature specifications.
• Participate in product planning, backlog refinement, and sprint activities.
• Perform manual testing of web applications, mobile applications (CreditU; iOS and Android), and internal platforms.
• Develop and execute test plans, test cases, regression tests, smoke tests, exploratory testing, and user acceptance testing.
• Identify, document, reproduce, and validate software defects using Jira.
• Verify fixes prior to production releases and assist with post-release validation.
• Monitor production environments and report issues impacting customers or employees.
• Assist with investigating production issues and support tickets.
• Work with developers and business stakeholders to troubleshoot and validate software fixes.
• Help prioritize defects and enhancements based on business impact.
• Conduct competitor research and monitor industry trends to support product strategy.
• Assist with analyzing customer feedback, product usage, and business needs to identify opportunities for improvement.
• Support product research and vendor evaluations as assigned.
• Maintain product documentation, release notes, testing documentation, and SOPs.
• Document testing results and product changes within Jira and other project management tools.
• Help maintain product roadmaps and project documentation.
• Work closely with IT, Counseling, Marketing, Client Services, QA, and external vendors throughout the product development lifecycle.
• Perform other duties as assigned.

Skills

Problem solving

Analytical thinking

Decision making

Data interpretation

Time management

Communication skills

Credit counseling process knowledge

Tools

Jira

Job description

American Consumer Credit Counseling is seeking a Digital Product Specialist to support design, testing, implementation, and ongoing improvement of our digital products. You will partner with the Digital Product Manager, Coordinator, developers, and stakeholders to ensure features meet business goals and deliver a high-quality customer experience.

The role involves validating new functionality, documenting requirements, performing QA testing across web and mobile platforms (CreditU; iOS and