Digital Product Manager Lead – PNC.com Digital Experience

Jobtailor; Pittsburgh (Allegheny County); On-site; USD 120,000 - 150,000; Full time

Job summary

Jobtailor in Pittsburgh, PA, is seeking a seasoned Digital Product Manager to translate strategy into practical roadmaps, priorities, and delivery plans that drive measurable outcomes.

You will lead multiple Agile teams, define epics and acceptance criteria, manage complex backlogs, and partner with stakeholders across product, technology, MIS, and marketing to improve the digital customer experience and ensure timely releases.

Qualifications

• Significant experience in digital product management, product ownership, or customer-facing digital delivery.
• Demonstrated experience leading or coordinating multiple Agile teams.
• Experience developing product roadmaps and managing complex, interdependent backlogs.
• Strong understanding of Agile planning, refinement, acceptance criteria, release management, and incremental delivery.
• Ability to balance strategic thinking with disciplined attention to detail.

Responsibilities

• Translate strategy into product roadmaps, priorities, and delivery plans.
• Lead product execution across multiple Agile teams, aligning backlogs, milestones, dependencies, and release plans.
• Define epics, features, business requirements, acceptance criteria, and measurable success outcomes.
• Prioritize customer experience improvements, platform modernization, defects, technical debt, regulatory needs, and operational enhancements.
• Guide delivery of accessible, mobile-first, customer-centered digital experiences.
• Partner with architecture and engineering teams to balance customer value, speed, scalability, security, reliability, and maintainability.
• Work with analytics and optimization teams to measure performance and prioritize continuous improvements.
• Manage cross-team risks, dependencies, scope decisions, and stakeholder expectations.
• Support launch readiness, user acceptance testing, defect triage, documentation, training, deployment releases, and post-launch monitoring.
• Provide product oversight for external vendors.
• Execute digital strategy across business segments to optimize digital experience.
• Monitor marketplace trends and results and recommend new or enhanced digital experiences.
• Support business case development and manage development, production, rollout, or promotion of digital experiences.
• Partner with Product, Technology, MIS, Line of Business, Marketing, internal service partners, and external stakeholders.
• Support risk management, compliance, and audit needs as part of the first line of defense.
• Support business, financial, and customer experience results and recommend modifications to improve outcomes.

Skills

Digital product management

Agile team leadership

Product roadmap development

Stakeholder management

Risk management

Education

University / college degree

Job description

• Translate PNC.com strategic direction into actionable product roadmaps, priorities, and delivery plans
• Lead product execution across multiple Agile teams, aligning backlogs, milestones, dependencies, and release plans
• Define epics, features, business requirements, acceptance criteria, and measurable success outcomes
• Prioritize customer experience improvements, platform modernization, defects, technical debt, regulatory needs, and operational enhancements
• Guide delivery of accessible, mobile-first, customer-centered digital experiences
• Partner with architecture and engineering teams to balance customer value, speed, scalability, security, reliability, and maintainability
• Work with analytics and optimization teams to measure performance and prioritize continuous improvements
• Manage cross-team risks, dependencies, scope decisions, and stakeholder expectations
• Support launch readiness, user acceptance testing, defect triage, documentation, training, deployment releases, and post-launch monitoring
• Provide product oversight for external vendors
• Execute digital strategy across business segments to optimize digital experience
• Monitor marketplace trends and results and recommend new or enhanced digital experiences
• Support business case development and manage development, production, rollout, or promotion of digital experiences
• Partner with Product, Technology, MIS, Line of Business, Marketing, internal service partners, and external stakeholders
• Support risk management, compliance, and audit needs as part of the first line of defense
• Support business, financial, and customer experience results and recommend modifications to improve outcomes

Requirements

• Significant experience in digital product management, product ownership, or customer-facing digital delivery
• Demonstrated experience leading or coordinating multiple Agile teams
• Experience developing product roadmaps and managing complex, interdependent backlogs
• Strong understanding of Agile planning, refinement, acceptance criteria, release management, and incremental delivery
• Ability to balance strategic thinking with disciplined attention to detail
• Strong stakeholder management, facilitation, analytical, and executive communication skills
• Experience working in a complex, matrixed, or regulated organization
• University / college degree
• 5+ years of industry-relevant experience
• Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree
• No required certifications
• No required licenses
• No required or preferred language assessments
• Must not require employment visa sponsorship; PNC will not participate in STEM OPT

Core Competencies

Demonstrates expertise in digital product management and Agile methodologies, with a focus on developing product roadmaps, managing complex backlogs, and enhancing customer experiences. Proven ability to lead cross-functional teams and align strategic goals with operational execution.

Highest-signal resume keywords

• Digital Product Management
• Agile Team Leadership
• Product Roadmap Development
• Stakeholder Management
• Risk Management

Hard Skills

• Product Ownership
• Backlog Management
• Acceptance Criteria Definition
• Release Management
• Performance Measurement

Soft Skills

• Analytical Skills
• Executive Communication
• Facilitation Skills
• Attention to Detail
• Strategic Thinking

Industry Keywords

• Customer-Centered Digital Experiences
• Operational Enhancements
• Regulatory Compliance
• Matrixed Organization
• Marketplace Trends

Tools & Technologies

• Agile Methodologies
• Digital Strategy Execution
• User Acceptance Testing
• Post-Launch Monitoring