Digital Product Manager Lead - PNC

OpenTalent; Pittsburgh (Allegheny County); On-site; USD 110,000 - 150,000; Full time

Job summary

PNC is seeking a Digital Product Manager Lead in its Treasury Management organization, based in Pittsburgh, PA, Philadelphia, PA, Raleigh, NC, Charlotte, NC, Chicago, IL, Dallas, TX, Houston, TX, or Atlanta, GA. This in-office role drives digital strategy and collaborates with Product, Tech, MIS, Marketing, and other partners to deliver impactful experiences.

The ideal candidate will have project management experience, preferably in banking or financial services, plus digital product experience.

Qualifications

• Project management experience, preferably in banking or financial services.
• Experience designing and delivering digital products or experiences.

Responsibilities

• Executes digital strategy across business segments to optimize digital experience.
• Monitors marketplace for digital experience trends and recommends enhancements.
• Develops and designs features of new or existing digital experiences and manages rollout.
• Partners with Product, Technology, MIS, LOB, Marketing and other stakeholders to ensure alignment with goals.
• Supports risk management, compliance, and audit needs as part of first line of defense.
• Focuses on customer experience and suggesting marketing adjustments to improve results.
• Manages risk by adhering to Enterprise Risk Management Framework.

Skills

Project management

Digital product experience

Job description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Digital Product Manager Lead within PNC's Treasury Management organization, you will be based in Pittsburgh, PA, Philadelphia, PA, Raleigh, NC, Charlotte, NC, Chicago, IL, Dallas, TX, Houston, TX, or Atlanta, GA. The ideal candidate will have Project Management experience, preferably in banking or financial services, accompanied by digital product experience. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description

• Executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
• Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Supports business case development.
• Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll‑out or promotion of digital experiences.
• Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Participates in product‑specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs.
• Supports business, financial, and customer experience results of digital experiences and effectively recommends modifications in experiences and/or marketing to improve results.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.