Digital Product Manager: Conversational AI

Allstate; United States; Remote; USD 110,000 - 181,000; Full time

Job summary

Allstate is seeking a Digital Product Manager to advance conversational AI and communications capabilities across customer and employee experiences. You will partner with business, engineering, vendors, and operations to translate user needs into actionable product outcomes.

The role emphasizes strategy, roadmap development, backlog management, and delivery execution while collaborating with multiple teams to achieve measurable business results.

Qualifications

• 3-5 years of experience in Product Management Experience working in a technology development environment with Agile teams.
• Demonstrated ability to translate business needs into product requirements and priorities.
• Experience supporting cross-functional initiatives involving multiple stakeholders.

Responsibilities

• Support the delivery and lifecycle management of voice and communication products and capabilities.
• Partner with business stakeholders to understand customer and operational needs and translate them into product requirements.
• Participate in discovery activities, process analysis, user research, and testing to validate assumptions and inform product direction.
• Work with engineering teams and technology partners to define and prioritize product backlog items.
• Help manage integrations between conversational AI and other enterprise platforms, applications, and workflows.
• Author, refine, test, and accept user stories and requirements.
• Use customer feedback, operational metrics, and business data to inform prioritization and improve outcomes.
• Identify risks, dependencies, and opportunities early and communicate them to stakeholders.
• Support roadmap execution and delivery planning while maintaining alignment to business objectives.
• Collaborate with vendors and third‑party partners to ensure capabilities are delivered effectively and meet business needs.

Skills

Business Case Analyses

Collaboration

Digital Products

Digital Transformation Initiatives

Product Backlog Management

Product Discovery

Product Management

Product Roadmapping

Product Strategies

Systems Thinking

Waterfall Model

Education

Bachelor's degree or equivalent experience

Job description

Allstate is seeking a Digital Product Manager to advance conversational AI and communications capabilities across customer and employee experiences. You will partner with business, engineering, vendors, and operations to translate user needs into actionable product outcomes.

The role emphasizes strategy, roadmap development, backlog management, and delivery execution while collaborating with multiple teams to achieve measurable business results.