Remote Digital Product Manager, AI & CX Innovation

Bot Jobs; Myrtle Point (OR); On-site; USD 110,000 - 181,000; Full time

Job summary

Allstate is seeking a Digital Product Manager to lead initiatives that enhance and modernize customer communications, with an initial focus on conversational AI and related technologies.

You will partner with business stakeholders, engineering teams, vendors, and operations partners to translate needs into actionable product outcomes and to drive adoption across customer and employee experiences.

Qualifications

• 3–5 years of experience in Product Management.
• Experience working in a technology development environment with Agile teams.
• Demonstrated ability to translate business needs into product requirements and priorities.

Responsibilities

• Support the delivery and lifecycle management of voice and communication products and capabilities.
• Partner with business stakeholders to understand customer and operational needs and translate them into product requirements.
• Participate in discovery activities, process analysis, user research, and testing to validate assumptions and inform product direction.
• Work with engineering teams and technology partners to define and prioritize product backlog items.
• Help manage integrations between conversational AI and other enterprise platforms, applications, and workflows.
• Author, refine, test, and accept user stories and requirements.

Skills

Business Case Analyses

Collaboration

Digital Products

Digital Transformation Initiatives

Product Backlog Management

Product Discovery

Product Management

Product Roadmapping

Product Strategies

Systems Thinking

Waterfall Model

Education

Bachelor's degree or equivalent experience

Job description

Allstate is seeking a Digital Product Manager to lead initiatives that enhance and modernize customer communications, with an initial focus on conversational AI and related technologies.

You will partner with business stakeholders, engineering teams, vendors, and operations partners to translate needs into actionable product outcomes and to drive adoption across customer and employee experiences.