Digital Product Manager (AI-Powered Customer Experiences)

Ladders; United States; Remote; USD 110,000 - 181,000; Full time

Benefits offered by this job

Tech setup provided

Remote connectivity stipend

Private home workspace support

Interview accommodations

Job summary

Ladders is seeking a Digital Product Manager to own the AI-enabled customer experiences roadmap in a remote US-based role. The position requires 3+ years of hands-on product management and strong data skills to translate research into executable plans.

The role collaborates with cross-functional teams, prioritizes outcomes, and leverages AI tools to craft intuitive experiences while maintaining responsible use and governance. This is a full-time remote opportunity with competitive compensation.

Qualifications

• 3+ years of hands-on product management with measurable results.
• Experience with AI technologies and responsible use.
• Strong data literacy and analytical mindset.
• Comfort navigating ambiguity and cross-functional teams.

Responsibilities

• Own and execute a prioritized product roadmap aligned to strategy, customer value, and measurable outcomes.
• Manage cross-functional demand by clarifying intent, evaluating value, and driving transparent, outcome-based prioritization.
• Define clear problem statements and success criteria in partnership with users and stakeholders.
• Use research, analytics, and raw data to surface insights, validate assumptions, and inform roadmap and delivery decisions.
• Advocate for intuitive experiences and contribute to solution design from concept through execution.
• Identify and apply AI, including GenAI and agentic technology, rapidly experimenting to responsibly scale ideas into production.

Skills

Product management

AI-enabled product

Data analytics

Agile methodologies

Tools

Google Cloud

Anthropic

Azure

AWS

Job description

For our client, we are seeking a Digital Product Manager (AI-Powered Customer Experiences) to join the team of a leader in the Finance & Insurance space.

This role will own the product roadmap for AI-enabled customer experiences, balancing strategic priorities with measurable business and customer outcomes.

The position partners closely with cross-functional stakeholders to clarify needs, evaluate value, and translate insights into clear execution plans.

A strong focus on research, analytics, intuitive solution design, and responsible use of AI will help shape innovative experiences from concept through delivery.

Location: Remote

Compensation: $110,000 – $181,025 annually

Responsibilities

• Own and execute a prioritized product roadmap aligned to strategy, customer value, and measurable outcomes
• Manage cross-functional demand by clarifying intent, evaluating value, and driving transparent, outcome-based prioritization
• Define clear problem statements and success criteria in partnership with users and stakeholders
• Use research, analytics, and raw data to surface insights, validate assumptions, and inform roadmap and delivery decisions
• Advocate for intuitive experiences and contribute to solution design from concept through execution
• Identify and apply AI, including GenAI and agentic technology, rapidly experimenting to responsibly scale ideas into production

Qualifications

• 3+ years of hands-on product management experience with a strong execution track record
• Experience with AI technologies such as Google, Anthropic, Azure, or AWS; scaling AI-powered products is a plus
• Proficiency in Agile product development
• Comfort operating in ambiguity
• Strong data literacy with the ability to independently analyze and query data

Benefits

• Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement for eligible remote employees
• Support for a dedicated, private workspace when working from home
• Accommodations available for interview needs

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.