Remote AI-Powered Product Manager, Customer Experience

Ladders

United States

Remote

USD 110,000 - 181,000

Full time

8 hours ago

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Benefits offered by this job

Tech setup provided

Remote connectivity stipend

Private home workspace support

Interview accommodations

Job summary

Ladders is seeking a Digital Product Manager to own the AI-enabled customer experiences roadmap in a remote US-based role. The position requires 3+ years of hands-on product management and strong data skills to translate research into executable plans.

The role collaborates with cross-functional teams, prioritizes outcomes, and leverages AI tools to craft intuitive experiences while maintaining responsible use and governance. This is a full-time remote opportunity with competitive compensation.

Qualifications

3+ years of hands-on product management with measurable results.
Experience with AI technologies and responsible use.
Strong data literacy and analytical mindset.
Comfort navigating ambiguity and cross-functional teams.

Responsibilities

Own and execute a prioritized product roadmap aligned to strategy, customer value, and measurable outcomes.
Manage cross-functional demand by clarifying intent, evaluating value, and driving transparent, outcome-based prioritization.
Define clear problem statements and success criteria in partnership with users and stakeholders.
Use research, analytics, and raw data to surface insights, validate assumptions, and inform roadmap and delivery decisions.
Advocate for intuitive experiences and contribute to solution design from concept through execution.
Identify and apply AI, including GenAI and agentic technology, rapidly experimenting to responsibly scale ideas into production.