Digital Product Manager

OVME Aesthetics; Atlanta (GA); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Competitive Pay and Commission

15 Days Paid Time Off

13 Paid Holidays

Medical, Dental, and Vision coverage

Short- and Long-Term Disability, AD&D,

Life Insurance 100% company-paid

401k Employee Contribution

401k Employer Match

Employee Assistance Program (EAP)

Employee Service Allowance

50% Employee Retail Discount

Friends and Family Discount

Team Member Referral Bonus

CME Allowance

Wellhub membership

Résumé du poste

OVME Aesthetics is seeking a Digital Product Manager to own Zenoti across 27 studios, driving performance, configuration, and evolution of the platform. You will also lead cross‑system integrations with NetSuite, Bubblehouse, Klaviyo, Birdeye, and others, ensuring clean data flows and scalable growth.

Roughly 80% of your time focuses on Zenoti, with 20% across other digital platforms. This role blends operations, tech, and client experience as the single point of accountability for the digital

Qualifications

• 4+ years of product management, platform management, or technical operations experience.
• Experience across multiple SaaS platforms and integrations.
• Proven ability to translate operations and client experience into product requirements.
• Strong attention to configuration, APIs, data flows, and reporting logic.
• Clear written and verbal communication, able to brief executives and train frontline staff.
• Experience partnering with external vendors and internal tech teams.

Responsabilités

• Zenoti platform management: ownership of configuration, releases, and vendor relations.
• Cross-platform ownership: oversee integrations with NetSuite, Bubblehouse, Klaviyo, Birdeye, and others.
• Develop and maintain a rolling product roadmap informed by field feedback and executive priorities.
• Turn ambiguous business problems into clear product requirements and measurable outcomes.
• Improve client booking, rebooking, and membership experiences; drive growth.
• Scope and deliver features for membership milestones, loyalty, and waitlists.

Connaissances

Product management

Platform management

SaaS integrations

Stakeholder communication

Vendor management

Data reporting

Outils

Power BI

BigQuery

NetSuite

Bubblehouse

Klaviyo

Birdeye

Description du poste

Department

IT

Location

Atlanta, GA - Corporate Office

Description

Zenoti is the operating system of OVME. It’s how clients book, how providers run their day, how our front desk teams welcome guests, and how our memberships come to life. As the Digital Product Manager, you will own the day-to-day performance, configuration, and evolution of Zenoti across all 27 studios — and serve as a connective product owner across the broader digital platform ecosystem that supports the business (including NetSuite, Bubblehouse, Klaviyo, Birdeye, and the integrations between them).

Roughly 80% of your time will be focused on Zenoti — ensuring it performs, scales, and supports our growth. The remaining 20% will flex across other digital platforms where product ownership, configuration, or cross-system integration is needed. This is a hands‑on, high‑impact role for someone who loves the intersection of operations, technology, and client experience, and who is energized by being the single point of accountability for how our digital stack works together.

Key Responsibilities

• Zenoti platform management (primary focus): Serve as the internal subject matter expert on Zenoti. Own configuration, feature rollouts, release management, and the vendor relationship with the Zenoti team.
• Cross‑platform product ownership: Act as the digital product owner across adjacent systems — NetSuite, Bubblehouse, Klaviyo, Birdeye, and others — partnering with system owners to scope enhancements, manage integrations, and ensure data flows cleanly between platforms.
• Roadmap & prioritization: Build and maintain a rolling product roadmap informed by field feedback, client experience signals (including Birdeye sentiment), and executive priorities. Balance quick wins with longer‑term platform investments across the digital stack.
• Cross‑functional partnership: Translate between studio operations, clinical leadership, marketing, and finance — turning ambiguous business problems into clear product requirements and measurable outcomes.
• Client experience optimization: Partner with Marketing and Operations to continuously improve the booking, rebooking, and membership experience — a known friction point and a clear growth lever.
• Membership enablement: Support the Membership workstream by scoping and delivering features like member‑exclusive booking windows, waitlist prioritization, rollover credit visibility, and Bubblehouse‑powered loyalty experiences.
• Data & reporting: Ensure Zenoti and adjacent platform data flow cleanly into Power BI and BigQuery. Partner with the Data & Enablement team to standardize definitions, govern integrations, and surface new insights.
• Studio support & enablement: Build the documentation, training, and escalation paths that help 27 studios use the platform confidently and consistently.
• Release & change management: Test new features, manage rollouts, and communicate changes clearly to field teams so updates land smoothly — across Zenoti and any adjacent platform changes that affect studio workflows.

Skills, Knowledge And Expertise

• 4+ years of product management, platform management, or technical operations experience — ideally with a booking, POS, CRM, or practice management platform (Zenoti, Mindbody, Boulevard, Vagaro, Athena, or similar)
• Experience working across multiple SaaS platforms and integrations — comfort owning product decisions in an environment where systems must talk to each other cleanly
• Proven track record translating operational and client experience needs into product requirements and measurable results
• Comfort living in the details: configuration settings, API integrations, data flows, reporting logic
• Strong written and verbal communication — you can brief an executive, write a crisp requirements doc, and train a front desk team all in the same day
• Experience partnering with external vendors and internal technical teams

Bonus Points For

• Direct Zenoti experience (configuration, reporting, or API integrations)
• Familiarity with NetSuite, Bubblehouse, Klaviyo, or Birdeye
• Familiarity with Power BI, BigQuery, or similar BI and data warehouse tools
• Background in medical aesthetics, wellness, or premium consumer services
• Experience supporting membership or subscription business models
• Multi‑location retail, hospitality, healthcare, or wellness experience strongly preferred
• A client‑first instinct. You obsess over the moments that make (or break) an experience.

Benefits

• Competitive Pay and Commission Structure
• 15 Days Paid Time Off
• 13 Paid Holidays
• Medical, Dental, and Vision coverage
• Short- and Long‑Term Disability, AD&D, and Life Insurance 100% company-paid
• 401k Employee Contribution
• 401k Employer Match
• Employee Assistance Program (EAP) Resource
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• CME Allowance
• Wellhub membership