Digital Payments Readiness & Communications Lead

Bank of America; Atlanta (GA); On-site; USD 126,000 - 193,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Benefits eligible

Job summary

Bank of America seeks a senior leader to drive readiness and communications for large-scale digital payments initiatives, translating complex changes into clear messaging and leveraging cross-functional partnerships to drive adoption.

You will develop materials and training, measure outcomes, and report on progress to executive teams, with a focus on strategic alignment and business impact.

Qualifications

• 4+ years of experience in product management, product communications, change management, readiness, stakeholder engagement, or a related field.
• Experience supporting digital products, technology solutions, or customer-facing platforms preferred.
• Experience developing and executing communication strategies that support product launches, feature releases, or business transformation initiatives.
• Experience creating executive-level communications, presentations, and strategic messaging.
• Experience developing communications, training, or readiness materials for large-scale initiatives.

Responsibilities

• Lead readiness and communications for strategic product initiatives, including readiness and communications strategy, planning, messaging, and execution for digital payments initiatives.
• Develop and deliver associate readiness programs, materials, and training to support successful adoption of payment enhancements.
• Translate complex technical changes into business-friendly messaging for executive audiences.
• Measure the effectiveness of communication and readiness efforts and identify opportunities for continuous improvement.
• Build strong relationships across Product, Technology, Operations, Risk, Compliance, and business stakeholder groups to drive alignment and execution.
• Develop compelling executive communications and presentations to drive awareness and support for strategic initiatives.
• Monitor stakeholder feedback, identify adoption risks, and implement effective mitigation strategies.
• Measure change success through adoption metrics, stakeholder engagement, and business outcomes.

Skills

Product Management

Change Management

Stakeholder Engagement

Executive Communications

Project Management

Messaging Strategy

Cross-functional Collaboration

Strategic Thinking

Job description

Bank of America seeks a senior leader to drive readiness and communications for large-scale digital payments initiatives, translating complex changes into clear messaging and leveraging cross-functional partnerships to drive adoption.

You will develop materials and training, measure outcomes, and report on progress to executive teams, with a focus on strategic alignment and business impact.