Digital Patient Support Specialist

ReviveRX; Town of Texas (WI); Remote; USD 35,000 - 55,000; Full time

Job summary

ReviveRX is seeking a Digital Patient Support Specialist to provide exceptional customer service in a fast-paced, patient-centered environment. This role involves assisting patients with scheduling and inquiries while ensuring efficient communication with healthcare providers. Join a mission-driven company committed to making a positive impact in healthcare.

Benefits

Competitive salary and benefits package

Opportunities for professional growth and development

Collaborative, inclusive, and supportive team environment

Qualifications

• 1-2 years of prior call center experience required, preferably in healthcare.
• Exceptional written and verbal communication skills.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service addressing patient inquiries.
• Guide patients through their healthcare journey.
• Document patient interactions in the EHR system.

Skills

Communication

Multitasking

Organizational Skills

Tools

EHR Systems

Job description

Job Title: Digital Patient Support Specialist

Location: Remote

Job Type: Full-Time

About Ways2Well

At Ways2Well, we are revolutionizing healthcare by providing personalized, patient-focused care that empowers individuals to take charge of their health. As a member of our team, you will make a meaningful difference in patients’ lives by guiding them through their healthcare journey with compassion, efficiency, and expertise.

Job Summary

We are seeking a Digital Patient Support Specialist to deliver exceptional customer service and ensure our patients receive the support they need at every stage of their journey. As the first point of contact, you will assist patients with scheduling, answering questions, addressing concerns, and facilitating communication between them and their healthcare providers.

This role is ideal for someone with prior call center experience who thrives in a fast-paced, patient-centered environment and is passionate about providing outstanding service. Strong written and verbal communication skills are essential, as you will engage with patients via phone, email, and other digital channels.

Key Responsibilities

Deliver exceptional customer service by addressing patient inquiries and concerns with empathy and professionalism.

Guide patients through their healthcare journey, ensuring they understand treatment plans, appointments, and next steps.

Act as a liaison between patients and healthcare providers to ensure timely communication and follow-up.

Assist with scheduling appointments, processing orders, and coordinating next steps.

Accurately document patient interactions and maintain detailed records in the Electronic Health Records (EHR) system.

Communicate effectively across digital platforms including phone, email, and chat to ensure patients feel supported and informed.

Identify and escalate urgent patient concerns to the appropriate team members.

Maintain confidentiality and ensure compliance with healthcare regulations and company policies.

Meet and exceed established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for patient support.

Qualifications

Exceptional written and verbal communication skills with a professional and compassionate tone.

1–2 years of prior call center experience required, preferably in healthcare or customer service.

Strong multitasking and organizational skills with the ability to work efficiently in a fast-paced environment.

A patient-focused mindset and genuine desire to support and assist others.

Experience working with EHR systems is a plus.

Comfortable adapting to new technologies and processes.

Why Join Us?

Be part of a mission-driven company making a meaningful impact in patient care.

Collaborative, inclusive, and supportive team environment.

Opportunities for professional growth and development.

Competitive salary and benefits package.