Digital Operations Manager

Victoria's Secret; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Victoria's Secret seeks a Manager, Digital Operations to lead core digital operations processes across its digital ecosystem. You will partner with Digital Merchandising, Platform Teams, Creative Operations, Brand Operations, and Leadership to establish scalable operational frameworks that drive predictable launches and efficiency.

You will shape future-state processes while ensuring today’s business runs smoothly, with a blend of strategic thinking, stakeholder leadership, and change management.

Qualifications

• Experience leading digital operations and launch readiness programs.
• Strong stakeholder management and change management skills.
• Ability to translate business needs into scalable operational solutions.

Responsibilities

• Develop and own a strategic Launch Readiness roadmap aligned to business priorities and customer experience goals.
• Establish scalable readiness frameworks and milestone execution plans.
• Identify risks, gaps, and opportunities across the digital product lifecycle.
• Create visibility into readiness health and priorities via reporting and governance routines.
• Implement measurement frameworks to improve predictability and performance.
• Build operational processes bridging current-state workflows with future capabilities.
• Translate business needs into scalable solutions with Product, Platform, and Technology teams.
• Support adoption of new tools and change management for readiness planning.
• Develop future-state process maps, models, and governance for long-term growth.
• Establish clear processes, standards, ownership, and decision frameworks across cross-functional workflows.
• Drive continuous improvement to simplify execution and improve launches.
• Create documentation and training materials for consistency and scalability.
• Foster a culture of operational excellence and accountability.

Job description

Description

YOUR ROLE

The Manager, Digital Operations will lead the evolution of core digital operations processes and readiness capabilities across the Victoria's Secret digital ecosystem. You will partner cross-functionally with Digital Merchandising, Platform Teams, Creative Operations, Brand Operations, and Leadership to establish scalable operational frameworks that drive predictable launches, improve efficiency, and unlock future innovation.

This role requires a blend of strategic thinking, operational excellence, stakeholder leadership, and change management. You'll help define the future state while ensuring today's business continues to operate effectively and efficiently.

YOUR IMPACT

Drive Product Readiness Excellence

• Develop and own a strategic Launch Readiness roadmap aligned to key business priorities and customer experience goals.
• Establish scalable, repeatable readiness frameworks and execution milestones.
• Identify operational risks, process gaps, and opportunities for optimization across the digital product lifecycle.
• Create visibility into readiness health, progress, and priorities through reporting, communication, and governance routines.
• Implement measurement frameworks that improve predictability and operational performance.
• Lead Operational Transformation
• Build operational processes that bridge current-state workflows with future digital capabilities and automation initiatives.
• Partner with Product, Platform, and Technology teams to translate business needs into scalable solutions.
• Support adoption of new tools, platforms, and capabilities through thoughtful change management and operational readiness planning.
• Develop future-state process maps, operational models, and governance structures that support long-term growth.
• Build Scalable Ways of Working
• Establish clear processes, standards, ownership models, and decision frameworks across complex cross-functional workflows.
• Drive continuous improvement initiatives that simplify execution, reduce friction, and improve launch outcomes.
• Create documentation, training materials, and operational resources that enable consistency and scalability.
• Foster a culture of operational excellence and accountability.

Champion Change Management and Adoption

• Lead operational adoption strategies for new capabilities and process enhancements.
• Develop repeatable approaches for testing, training, launch readiness, and post-launch continuous improvement.
• Measure adoption success and identify opportunities to improve stakeholder engagement and business outcomes.
• Ensure teams are equipped and supported through periods of organizational and technological change.

Influence Across the Organization

• Serve as a trusted partner and thought leader to stakeholders across business leaders and technology partners.
• Facilitate cross-functional alignment, drive decision-making, and remove obstacles to execution.
• Communicate complex initiatives clearly to executive and working teams.
• Build strong partnerships that enable collaboration, trust, and organizational effectiveness.