Digital Operations Manager

Hopeless Records, Inc.; Los Angeles (CA); Hybrid; USD 68,000 - 72,000; Full time

Job summary

Hopeless Records, Inc. is seeking a full-time Digital Operations Manager to join our growing team in Van Nuys, CA. The hybrid role focuses on metadata management, digital deliveries, and ensuring timely asset uploads.

You will execute asset deliveries, maintain catalog metadata, troubleshoot account issues, manage ingestion, and collaborate with Marketing and Product Management on digital initiatives.

Qualifications

• 3 to 5 years of relevant experience in the music industry, preferably at a record label or distributor.
• Excellent problem-solving skills and ability to maintain a positive attitude under pressure and strict deadlines.
• Strong organizational skills with keen attention to detail.
• Music lover enthusiastic about helping bands achieve success.

Responsibilities

• Execute the delivery of audio and video assets to digital service providers and content partners.
• Ensure accurate catalog metadata, track listings, and assets are uploaded and organized.
• Troubleshoot and fix day-to-day technical/compliance issues with digital accounts and metadata submission partners.
• Manage catalog ingestion and data cleanup for newly acquired catalog; standardize incomplete or legacy metadata before system integration.
• Apply publishing knowledge to administer mechanical rights, register tracks and monitor splits data with The MLC and the HFA.
• Collaborate with the operations team to improve company-wide systems.
• Coordinate with Marketing and Product Management on digital setups for promotional initiatives and opportunities.

Skills

Metadata management

Digital deliveries

Problem solving

Attention to detail

Organizational skills

Tools

OpenPlay

YouTube CMS

Job description

Digital Operations Manager | Hopeless Records

We are looking for a full-time digital operations manager to join our growing team! This role is part of the operations department and is responsible for metadata management and digital deliveries. Strong attention to detail, excellent problem-solving skills, and ability to work under pressure and strict deadlines is imperative. The position is full-time hybrid based in the Company’s headquarters office in Van Nuys, CA.

Role Description

• Execute the delivery of audio and video assets to digital service providers and content partners.
• Ensure accurate catalog metadata, track listings, and commercial and promotional assets are uploaded and organized.
• Troubleshoot and fix day-to-day technical/compliance issues with digital accounts, sales reporting accounts, and metadata submission partners.
• Manage catalog ingestion and data cleanup for newly acquired catalog, standardize incomplete or legacy metadata within content management systems before system integration.
• Apply publishing knowledge to administer mechanical rights, register tracks and monitor splits data with The MLC (Mechanical Licensing Collective) and the Harry Fox Agency (HFA).
• Work with the operations team to improve company wide systems
• Work with Marketing + Product Management on digital set-up for promotional/sales initiatives and opportunities.
• Communicate and identify issues to team regarding the digital operations supply chain and stay up-to-date on emerging technology in the field.
• Familiar with metadata management software, including OpenPlay a plus.
• Familiar with Youtube CMS
• Additional tasks in Operations Department as needed including occasional shipping and receiving and light warehouse work.
• Reports to the VP of Operations.

Requirements

• 3 to 5 years of relevant experience working in the music industry, preferably at a record label or distributor
• Excellent problem-solving skills and ability to maintain a positive attitude under pressure and strict deadlines
• Must have strong organizational skills with keen sense of attention to detail
• Music lover that is enthusiastic about helping bands achieve success

Compensation

Competitive salary, incentive and benefits will be offered, commensurate with the role and the final hire’s experience.Depending on the knowledge, skills, abilities, experience, education, network and location of the final hire, the base salary is anticipated at an annual rate for a Los Angeles residence in the range of $68,000 - $72,000.

Equal Opportunity & DEI

Hopeless Records is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.Further, the company strives to create a diverse, welcoming, equitable and inclusive environment for all applicants, employees, member companies and partners.

Disclaimer

The job description above is intended to set forth the general nature of the work that will be expected of the person who takes on this role. The job description is not, however, meant to be construed as an exhaustive list of all the duties and responsibilities required for this role.From time to time, all personnel may be required to perform duties outside their normal responsibilities as needed.