Digital Operations/Call Center Representative

Woodlands Bank; Williamsport (Lycoming County); On-site; USD 30,000 - 45,000; Full time

Job summary

Woodlands Bank in Williamsport seeks a customer service-oriented associate to handle incoming calls and direct inquiries to the correct department. You will coordinate tasks, report to the supervisor, and ensure compliance with current laws and bank procedures.

A high school diploma with a business focus and at least one year in related banking roles is required; strong grammar, math, and PC skills are essential, with knowledge of core banking systems a plus.

Qualifications

• High school diploma or equivalent with a business emphasis.
• Minimum 1 year of experience in related banking positions.
• Knowledge of bank products, services and core banking systems.
• Proficient grammar, reading, writing and math; strong interpersonal/communication skills.

Responsibilities

• Provide customer service to incoming callers by answering or directing to the appropriate department.
• Coordinate completion of tasks within the department and with other bank departments.
• Report pertinent information to the immediate supervisor and respond to inquiries or requests for information.
• Abide by applicable laws, policies and procedures.

Skills

Reading

Writing

Mathematics

Grammar

Interpersonal skills

PC skills

Analytical skills

Bank products knowledge

Education

High school diploma or equivalent with business emphasis

Tools

Core banking systems

Job description

Basic Qualifications

Education/Training: A high school diploma or equivalent with an emphasis in a business curriculum; specialized banking education and training will be beneficial.

Skill(s): Moderate reading, writing, and mathematics skills; proficient grammar skills; proficient interpersonal relations and communicative skills; moderate PC skills; moderate analytical skills; demonstrated knowledge of features, benefits, and operating procedures relating to bank products and services; visual and auditory skills.

Experience: A minimum of one (1) year of experience in related banking positions, along with a solid understanding of bank products, services, and core banking systems is required.

EOE, including Disability/Veterans

General Responsibilities

Responsible for providing customer service to incoming callers by either providing an answer personally or directing the caller to the appropriate department; coordinating the completion of various work tasks within the department as well as with other bank departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; abiding by current laws and organizational policies and procedures.