Call Center Representative I

BankFirst Financial Services; Hattiesburg (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

BankFirst Financial Services in Mississippi is seeking a Call Center Associate to assist customers and employees with online banking, debit cards, and account questions. You will resolve issues over the phone, provide remote tech support for banking software, and maintain a friendly, patient attitude.

Ideal candidates have direct customer service experience and prior banking exposure; banking systems knowledge is preferred.

Qualifications

• Experience in Direct Customer Service.
• Previous Banking and experience with a knowledge of banking systems preferred.

Responsibilities

• Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.
• Provides technical assistance and support for incoming calls that relate to computer systems, software, and hardware to other bank employees.

Skills

Direct Customer Service

Banking knowledge

Job description

To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment.

Duties of Position:

• Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls. Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees.
• Provides technical assistance and support for incoming calls that relate to computer systems, software, and hardware to other bank employees. Perform remote troubleshooting and determine the best solution based on the issue and details provided by the customers and employees.
• Update internal training documentation as needed.
• Assist customers with Online Banking, Debit Cards, and other account related questions.
• Other duties may be assigned by Call Center Manager.

Education/Experience/Skills:

• Experience in Direct Customer Service.
• Previous Banking and experience with a knowledge of banking systems preferred.