Digital Onboarding & Enablement Specialist (Hybrid)

Stefanini; Houston (TX); Hybrid; USD 55,000 - 58,000; Part time

Job summary

Stefanini Group in Houston, TX is hiring a Customer Digital Enablement Specialist to drive onboarding and training for the myCLIENTWorld platform within the Petrochemicals team. Located at 11750 Katy Freeway, the role is hybrid with standard hours and a 42.5-hour week.

This contract position focuses on coordinating customer onboarding, demonstrations, and ongoing support to ensure successful digital adoption and a positive customer experience.

Qualifications

• Bachelor's degree in Business Management, Supply Chain, Marketing, Communications, Project Management, or related discipline.
• Relevant experience in Customer Service, Customer Care, Customer Success, Sales Support, eCommerce, digital enablement, project coordination, or onboarding.
• Strong project management and organizational skills; ability to manage multiple onboarding activities.
• Strong customer-facing communication, presentation, facilitation, and training skills.
• Fully proficient in English, written and verbal.

Responsibilities

• Lead end-to-end onboarding of customers to myCLIENTWorld, coordinating setup, training, activation, and follow-up.
• Coordinate with Sales and Customer Care to identify customers for digital onboarding and outreach.
• Provide customer training sessions and platform demonstrations to enable self-service adoption.
• Maintain an organized onboarding pipeline, document status, risks, and next steps.
• Develop training materials and onboarding documentation for consistent customer experience.

Skills

Project management

Customer-facing communication

Training delivery

Education

Bachelor's degree related field

Tools

Microsoft Office

Salesforce

Job description

Stefanini Group in Houston, TX is hiring a Customer Digital Enablement Specialist to drive onboarding and training for the myCLIENTWorld platform within the Petrochemicals team. Located at 11750 Katy Freeway, the role is hybrid with standard hours and a 42.5-hour week.

This contract position focuses on coordinating customer onboarding, demonstrations, and ongoing support to ensure successful digital adoption and a positive customer experience.