Digital Navigator (West Marion Inc.) - ACC Member

Lead For America; Marion (NC); Presencial; USD 18 000 - 24 000; Tempo integral

Resumo da oferta

Lead For America's American Connection Corps seeks a Digital Navigator to support the Digital Bridge Collaborative in McDowell County, NC. The role provides one-on-one technology assistance, helps residents access online health services, and assists in planning digital skills workshops.

The position focuses on older adults, low-income families, and language-minority residents, building confidence with technology and expanding equitable access to digital resources through community outreach.

Responsabilidades

• Community‑Based Digital Navigation and Outreach: provide services at various locations, coordinate with staff, assist residents with navigating websites, patient portals, and telehealth tech.
• Community Outreach: participate in events and refer new services to program staff; connect residents with digital resources and partners.
• Educational Sessions: help develop and lead digital skills classes, plan locations with libraries and partners, deliver content with approved materials.
• Potential Topics: basic computer/phone skills, email, online safety, protecting personal information, accessing patient portals and telehealth.

Descrição da oferta de emprego

Note

Note: This is a full-time ACC AmeriCorps position with West Marion Inc.

About the American Connection Corps

About the American Connection Corps: The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment. ACC Members serve with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands‑on experience, build in‑demand skills, and explore career pathways while making a tangible impact in their communities.

About West Marion Inc.

The mission of West Marion Inc. is to enhance the quality of life of our residents and overcome racial barriers by building bridges in McDowell County. We do this by showing compassion, advocating for policy and systems change, promoting economic development, sharing resources, empowering youth, and creating equitable outcomes for all.

Position Overview

The Digital Navigator member will support the Digital Bridge Collaborative, a partnership between West Marion, Inc., IPHC en Español, MATCH, and NC Cooperative Extension, to help reduce digital barriers in McDowell County. The member will help provide one‑on‑one technology assistance at different community locations, help residents access online health services and other resources, assist in planning and supporting digital skills workshops, and participate in community outreach events. Through this work, the member will help residents, especially older adults, low‑income families, and people facing language barriers, build confidence using technology, access important services, and become more digitally independent. This will strengthen community connections, improve access to resources, and help create a more equitable community where everyone has the opportunity to participate in the digital world.

Key Responsibilities

Community‑Based Digital Navigation and Outreach

Provide services at different locations throughout the week based on community needs. Coordinate schedules and assignments with designated program staff. Potential locations include Marion and Old Fort libraries, senior centers, IPHC en Español, and other community partner sites. Service locations and activities will be confirmed with program staff and participating partners. Provide patient, resident‑directed assistance with navigating websites, online accounts, patient portals, and telehealth technology. The member will not provide medical advice, make clinical decisions, interpret medical information, or perform clinical services. Schedule and assist with coordination of appointments based on the weekly schedule and assigned locations. Help residents build the skills and confidence to use technology independently. Follow established staff guidance and approved procedures when assisting residents and handling devices, accounts, or personal information.

Community Outreach

Provide services at different locations throughout the week based on community needs. Potential locations include Marion and Old Fort libraries, senior centers, IPHC en Español, and other community partner sites. Attend community events, resource fairs, health equity forums, and other outreach activities as needed. Use program‑approved outreach materials and messaging and refer requests for new services or commitments to program staff for review and approval. Work with community partners to connect residents with digital resources and support. Coordinate with partners within the member’s assigned role and under staff guidance; the member will not independently establish partnerships or make commitments on behalf of the program. Be flexible as schedules, locations, and community needs change. Changes to assignments and schedules will be coordinated with the designated supervisor.

Educational Sessions

Help develop and help lead digital skills classes based on community needs. Develop and deliver sessions in coordination with program staff, using staff‑approved content and materials. Help create and offer at least two educational sessions each year, one in the spring and one in the fall. These sessions will be conducted as assigned by program staff and only to the extent they are consistent with the approved grant and program requirements. Assist with partnering with libraries, senior centers, and community partners to plan locations to host sessions. Support staff‑led coordination with these partners; program staff will approve arrangements and commitments.

Potential Topics

• Basic computer and smartphone skills
• Email and online accounts
• Recognizing scams and staying safe online
• Protecting personal information
• Accessing patient portals and telehealth for technology‑navigation purposes only
• Finding and use online resources

Digital Access and Collaboration

Work with the four collaborative partners to improve digital access in the