Community Engagement Digital Navigator (Pima County Office of Digital Inclusion)

Lead For America; Tucson (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

Lead For America, through the American Connection Corps, partners with the Pima County Office of Digital Inclusion to place Digital Navigators who help community members access affordable home internet, devices, and introductory digital skills.

As an ACC AmeriCorps member, you will serve full-time, document service hours, and participate in training and development opportunities while contributing to efforts that close the digital divide in the community.

Qualifications

• Must be a U.S. citizen, national, or lawful permanent resident.
• High school diploma or GED required.
• Be 17 years of age or older by start date.
• Have not already served four AmeriCorps State/National terms.

Responsibilities

• Assist in implementing and supporting promotional activities for digital inclusion services.
• Help identify and address barriers to participation for diverse communities through outreach and digital inclusion efforts.
• Collect and analyze data, prepare reports, and compile materials for program evaluation and reporting.
• Collaborate with county departments and community organizations to improve digital equity.
• Organize events to connect community members with digital inclusion resources and coaching.
• Document service hours and follow program procedures for data privacy and reporting.

Skills

Strong communication

Interpersonal skills

Independent and collaborative work

Community development interest

Education

High school diploma or GED

Job description

Note: This is a full-time ACC AmeriCorps position with the Pima County Office of Digital Inclusion

About the American Connection Corps:

The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment.

ACC Members serve with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands-on experience, build in-demand skills, and explore career pathways while making a tangible impact in their communities.

About the Pima County Office of Digital Inclusion

Pima County is working to close the digital divide by linking communities to affordable, high-speed internet access, increasing access to devices and tools, and providing opportunities for digital skill building.

Position Overview

The Digital Navigator is a trusted guide who provides individualized or small group assistance to community members needing affordable home internet service, affordable internet-capable devices, and/or coaching in introductory digital skills. This assistance may be provided in person, by telephone, email, text, video chat, and other communication methods as required. The Digital Navigator helps the most vulnerable members of our population - those who are disconnected. This work is vital to achieving County goals for living well and aging in place.

As an AmeriCorps State and National member, the Digital Navigator provides direct service to community members and supports approved digital inclusion activities under the supervision and direction of designated program staff. Service activities must address identified community needs and be consistent with the AmeriCorps-approved program, member service assignment, and applicable award requirements. The member’s service supplements, and does not duplicate or displace, the work of paid employees or existing volunteers.

Key Responsibilities

The ACC Member will:

• Assists in implementing and supporting promotional activities related to the advertisement and marketing of community programs or services that directly support approved digital inclusion services and community access to those services;
• Assists in identifying and addressing barriers to participation for culturally and economically diverse communities, including currently and historically marginalized groups, through outreach, digital inclusion assistance, and other approved service activities;
• Assists in collecting and analyzing data, preparing reports, and compiling statistical materials for management review to document service delivery, assess community needs, and support program evaluation and reporting. The member will follow approved data collection, confidentiality, and information-security procedures;
• Works collaboratively with county departments and community-based organizations to improve digital equity through various programs, outreach events, and educational activities consistent with the approved service assignment and under the direction of designated program staff;
• Organizes and facilitates engagement activities and events in coordination with staff to connect community members with digital inclusion resources, affordable connectivity options, internet-capable devices, and introductory digital skills coaching;
• Conducts program-specific surveys and collects demographic data for analysis in accordance with approved program procedures, applicable privacy requirements, and data-protection protocols;
• Other duties as assigned by the Office of Digital Inclusion that are consistent with the member’s approved service assignment, AmeriCorps State and National requirements, and applicable program policies. Duties must not include prohibited activities or work that replaces or duplicates the duties of paid employees or existing volunteers.

The member must perform all service activities in accordance with applicable AmeriCorps requirements and host-site policies, including requirements concerning prohibited activities, nonduplication, and nondisplacement. The member must accurately document service hours and complete required program documentation in accordance with program procedures.

Learning & Development Opportunities

As an ACC Member, you will receive structured training and support throughout your service year, including:

• A week-long virtual orientation with the national cohort to kick off the service year.
• A week-long, in-person national Winter Institute convening with your ACC cohort — travel, lodging, and a per diem stipend are fully covered.
• Twice-monthly virtual training on skills for service, including project management, asset-based community development, grant writing, and serving vulnerable populations, plus self-paced curricula with opportunities to earn badges and credentials.
• A structured community listening tour at the start of service to understand local needs, assets, and opportunities.
• Dedicated 1:1 support from a Lead For America Program Coordinator and twice-monthly peer pod meetings for networking and professional development.
• Access to a national network of ACC Members, alumni, and community partners.

• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.

Eligibility:

• Be aU.S. Citizen, National, or Lawful Permanent Resident.
• Hold ahigh school diploma or GED equivalent.
• Be17 years of age or olderby the start of service.
• Have not already served four (4) or more AmeriCorps State/National terms.

Timeline:

We are currently recruiting Members to serve from December 7th, 2026 - August 13th, 2027. Members will serve full-time (approximately 40 hours per week), completing 1200 hours of service over the course of the term.

Full-time ACC Members receive:

• A $23,300 living stipend (disbursed bi-weekly over the course of the service term)
• A $5,220 Segal Education Award through AmeriCorps, which can be applied to education-related expenses after the program concludes (including repayment of qualifying student loans).
• Healthcare coverage (if applicable).
• Access to childcare benefits.
• Student loan forbearance during your year of service.
• Fully-funded ACC Winter Institute druing the year.

Non-Discrimination

This institution operates in accordance with Federal and AmeriCorps civil rights and non-discrimination requirements. This program is available to all. All program documents, including compliance history information, may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g. Braille, large print, audiotape, American Sign Language), should contact us [e-mail]

Note: The ACC program does not offer part-time or remote member positions at this time.