Digital Media Support & Teleconferencing Specialist

PCI Productions, LLC; Colorado Springs (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

PCI Productions, LLC is seeking a Digital Media Services Support Specialist in Colorado Springs, Colorado. The role includes high-quality customer service and technical support in a media production setting. Responsibilities encompass staffing the customer service desk, teleconferencing support, and executing technical tasks. Ideal candidates should have a high school diploma, 3-5 years of customer service experience, and proficiency in Microsoft Office Suite. Security clearance eligibility is required, and on-the-job training will be provided.

Qualifications

• Must be a US citizen and eligible for DoD security clearance.
• 3-5 years of customer service experience required.
• Ability to learn and operate teleconferencing and studio equipment.

Responsibilities

• Maintain and staff the customer service desk.
• Set up and operate video teleconferencing systems.
• Provide support during teleconferencing sessions.

Skills

Customer service orientation

Verbal and written communication skills

Ability to multitask

Understanding of photography principles

Familiarity with Microsoft Office Suite

Education

High school diploma

Tools

Microsoft Teams

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Video teleconferencing systems

Job description

PCI Productions, LLC is seeking a Digital Media Services Support Specialist in Colorado Springs, Colorado. The role includes high-quality customer service and technical support in a media production setting. Responsibilities encompass staffing the customer service desk, teleconferencing support, and executing technical tasks. Ideal candidates should have a high school diploma, 3-5 years of customer service experience, and proficiency in Microsoft Office Suite. Security clearance eligibility is required, and on-the-job training will be provided.