Digital Media Servcies Support Specialist

PCI Productions, LLC; Colorado Springs (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

PCI Productions, LLC is seeking a Digital Media Services Support Specialist in Colorado Springs, Colorado. The role includes high-quality customer service and technical support in a media production setting. Responsibilities encompass staffing the customer service desk, teleconferencing support, and executing technical tasks. Ideal candidates should have a high school diploma, 3-5 years of customer service experience, and proficiency in Microsoft Office Suite. Security clearance eligibility is required, and on-the-job training will be provided.

Qualifications

• Must be a US citizen and eligible for DoD security clearance.
• 3-5 years of customer service experience required.
• Ability to learn and operate teleconferencing and studio equipment.

Responsibilities

• Maintain and staff the customer service desk.
• Set up and operate video teleconferencing systems.
• Provide support during teleconferencing sessions.

Skills

Customer service orientation

Verbal and written communication skills

Ability to multitask

Understanding of photography principles

Familiarity with Microsoft Office Suite

Education

High school diploma

Tools

Microsoft Teams

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Video teleconferencing systems

Job description

Overview

The Digital Media Services Support Specialist plays a key role in delivering high-quality customer service and technical support within a dynamic media production environment. This position supports daily operations at the customer service desk, assists with photographic assignments, and provides essential teleconferencing and digital media support for a wide range of military and civilian clients.

Key Responsibilities

• Customer Service & Administrative Support
  • Maintain and staff the customer service desk, serving as the first point of contact for walk-in, phone, and digital inquiries.
  • Receive, log, and process customer requests via phone, email, and computer systems.
  • Utilize Microsoft Office applications—including MS Teams, Excel, Word, PowerPoint, and Outlook—to manage communications, schedule services, and track project workflows.
  • Provide clear, professional communication to ensure customers understand available services, timelines, and requirements.

• Teleconferencing Operations
  • Set up and operate video teleconferencing systems for secure and non-secure sessions.
  • Power up and configure teleconferencing equipment prior to scheduled events.
  • Conduct equipment checks to ensure proper operation, including:
  • Verifying audio functionality
  • Setting appropriate audio levels
  • Positioning and adjusting camera functions
  • Assist in operating session control panels, studio control units, and high-resolution graphics systems.
  • Provide on-site support during teleconferencing sessions to ensure smooth operation and rapid troubleshooting.

Qualifications & Skills

• Must be a US citizen, possessing or eligible to obtain a DoD security clearance
• Ability to pass a preliminary drug and background check and be eligible for a Personnel Security Clearance (criminal background, active drug use, ongoing financial distress, and other factors may prohibit the granting of a clearance and render the candidate unacceptable) Qualified candidates with an existing security clearance are highly desirable and favored
• Must possess a high school diploma and 3-5 years of customer service experience
• Familiarity with Microsoft Office Suite, especially Teams, Outlook, Excel, Word, and PowerPoint.
• Basic understanding of photography principles and camera operation.
• Ability to learn and operate teleconferencing and studio equipment.
• Strong customer service orientation with excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment and maintain attention to detail.
• Comfortable working both independently and as part of a collaborative media team.

Work Environment

This role involves a blend of customer-facing service, hands-on technical work, and digital media support. The ideal candidate enjoys interacting with customers, learning new technologies, and contributing to a creative, service-oriented environment. On the job training will be provided (candidate must have relevant skills in some functional areas). Qualified candidates residing in a HUBZone are also favored