Digital Manufacturing Analyst I: MES & OT Focus

Sub-Zero, Inc.; Cedar Rapids (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision plans

401(k) savings and profit sharing

Education assistance and internal培训

Maternity & paternity leave

Job summary

Sub-Zero, Inc. in Cedar Rapids seeks a Manufacturing IT/MES specialist to ensure reliability of MES, OT, and data systems, partnering with manufacturing, engineering, and IT to support dashboards and data reporting and to improve plant operations.

We require 2–4 years in IT support or manufacturing systems, along with an associate or higher in Engineering or Information Technology, plus strong communication for cross-team collaboration. This on-site role emphasizes safety, growth, and teamwork.

Qualifications

• Associates or better in Engineering or related field.
• Associates or better in Information Technology or related field.
• 2-4 years of IT support or manufacturing systems experience.
• Strong communication and cross-functional collaboration skills.
• Basic understanding of hardware, networking, and troubleshooting in a production or industrial environment.

Responsibilities

• Support MES applications including issue resolution, configuration validation, and end-user support.
• Gather and analyze business requirements to support manufacturing systems and reporting needs.
• Assist with manufacturing data collection, validation, and reporting processes.
• Develop and maintain dashboards and data visualizations to support plant performance and decision-making.
• Document system configurations, workflows, and support procedures.
• Install, configure, and support shop-floor hardware including industrial PCs, operator terminals, scanners, and printers.
• Troubleshoot hardware, software, and peripheral issues impacting production operations.
• Coordinate hardware deployments, upgrades, and replacements across manufacturing sites.
• Maintain inventory tracking and lifecycle management of OT assets.
• Triage and resolve tickets related to MES, OT systems, and manufacturing applications.
• Provide escalation support for more complex or cross-system issues.
• Document incidents, resolutions, and recurring issues within ticketing systems.
• Follow established support processes while contributing to continuous improvement of workflows.
• Identify opportunities to improve manufacturing systems, processes, and data reliability.
• Partner with manufacturing, engineering, and IT teams to align systems with production needs.
• Support integration between MES and enterprise platforms such as ERP systems.
• Communicate technical issues and solutions clearly to both technical and non-technical stakeholders.

Skills

Strong communication

Cross-functional collaboration

Prioritization

Production support

Troubleshooting

Education

Associate degree in Engineering

Associate degree in Information Technology

Tools

MES

ERP integration

Ticketing systems

Job description

Sub-Zero, Inc. in Cedar Rapids seeks a Manufacturing IT/MES specialist to ensure reliability of MES, OT, and data systems, partnering with manufacturing, engineering, and IT to support dashboards and data reporting and to improve plant operations.

We require 2–4 years in IT support or manufacturing systems, along with an associate or higher in Engineering or Information Technology, plus strong communication for cross-team collaboration. This on-site role emphasizes safety, growth, and teamwork.