Digital Learning Success Specialist — Drive Adoption

Wiley; United States; A distancia; USD 44.000 - 63.000; Jornada completa

Descripción de la vacante

Wiley in United States is seeking a Customer Success Specialist to support implementation, adoption, and retention of our digital learning solutions. You will work with a Digital Learning Executive or Account Manager to ensure successful course setup, training, and usage monitoring, while promoting new features to enhance value for faculty and institutions.

Ideal candidates hold an undergraduate degree and 1–3 years in customer service or sales support, with experience in digital platforms,

Formación

• Undergraduate degree required.
• 1–3 years of customer service, sales support, or technical product support experience.
• Experience supporting digital platforms and training users.

Responsabilidades

• Support faculty in implementing and integrating Wiley's digital solutions into courses.
• Assist in course setup, training delivery, and fulfillment activities.
• Monitor course usage and trends to identify opportunities for retention and expansion.
• Collaborate with DLE/AM to review account status and support retention strategies.
• Participate in pilot programs by providing follow-up, platform support, and survey coordination.
• Conduct re-training sessions with key customers to ensure effective platform use.
• Provide basic integration support for LMS/LTI implementations.
• Maintain accurate account and adoption data in Salesforce, including IA updates.
• Review vendor reports and follow up with bookstores or instructors to confirm IA adoption details.
• Promote new features and functionality to enhance customer experience.
• Communicate clearly with customers to ensure understanding of product/service value.

Conocimientos

Digital learning

Data analysis

Communication

Sales processes

CRM familiarity

Time management

Educación

Undergraduate degree

Herramientas

Salesforce

Descripción del empleo

Wiley in United States is seeking a Customer Success Specialist to support implementation, adoption, and retention of our digital learning solutions. You will work with a Digital Learning Executive or Account Manager to ensure successful course setup, training, and usage monitoring, while promoting new features to enhance value for faculty and institutions.

Ideal candidates hold an undergraduate degree and 1–3 years in customer service or sales support, with experience in digital platforms,