Digital Fulfillment Specialist - Fast & Accurate

The Fresh Market

Ponte Vedra Beach (FL)

On-site

USD 25,000 - 30,000

Full time

27 hours ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Team discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive digital order fulfillment across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will lead daily execution, ensure speed and accuracy, and partner with store teams to maintain product availability and presentation.

This role requires 2+ years in retail or eCommerce, strong attention to detail, and excellent communication to keep guests informed.

Qualifications

2+ years of experience in retail, eCommerce, fulfillment, or guest service.
Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
Excellent communication skills for guest and team interactions.
Ability to prioritize workload while meeting tight deadlines.
Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
Must be 18 years of age or older.

Responsibilities

Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
Engage guests with a friendly, helpful approach at the front-end and throughout the store.
Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.