Digital Fulfillment Lead — Fast, Accurate, Guest-Focused

Talentify; Macon (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Team member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Medical, Dental, Vision Insurance

PTO and time-off plans

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to lead the growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. This role champions our culture of passion, excellence, hospitality, and teamwork while ensuring orders are picked quickly and accurately.

You will partner with store leadership and department teams to maintain product availability, quality, and presentation, verify orders, and communicate

Qualifications

• 2+ years in retail, eCommerce, fulfillment, or guest service.
• Detail-oriented with multitasking in a fast-paced environment.
• Excellent communication for guest and team interactions.
• Ability to prioritize workload while meeting deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Attention to detail

Communication

Prioritization

Technology proficiency

Education

High school diploma or equivalent

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to lead the growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. This role champions our culture of passion, excellence, hospitality, and teamwork while ensuring orders are picked quickly and accurately.

You will partner with store leadership and department teams to maintain product availability, quality, and presentation, verify orders, and communicate