Digital Fulfillment Lead: Fast and Accurate Orders

fieldhourly-thefreshmarket; Parish Place (SC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Team member discount

Wage access

401K with match

Financial wellness

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of digital fulfillment programs (Curbside, Instacart, Uber Eats, DoorDash, EZ Cater). You’ll own speed, accuracy, and presentation while collaborating with store leadership and departments to maintain product availability and quality.

This role emphasizes hands-on operations, guest service, and teamwork in a fast-paced environment, with a commitment to hospitality and excellence across all digital

Qualifications

• 2+ years in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with ability to manage multiple orders in a fast-paced environment.
• Excellent communication with guests and team members.
• Ability to prioritize workload while meeting tight deadlines.
• Baseline technology proficiency with mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed and accuracy.
• Maintain consistency across digital platforms and coordinate with internal teams and partners.
• Ensure on-time order completion, speed-to-pick, and communicate substitutions or changes.
• Collaborate with departments to ensure in-stock positions, quality, and merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy before pickup or delivery hand-off.
• Track order metrics and guest feedback to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and store-wide.
• Support cashiers and manage frontend guest flow to minimize back-ups.

Skills

Retail / eCommerce experience

Attention to detail

Communication skills

Prioritization

Technology proficiency

18+ years old

Education

High school diploma or equivalent

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of digital fulfillment programs (Curbside, Instacart, Uber Eats, DoorDash, EZ Cater). You’ll own speed, accuracy, and presentation while collaborating with store leadership and departments to maintain product availability and quality.

This role emphasizes hands-on operations, guest service, and teamwork in a fast-paced environment, with a commitment to hospitality and excellence across all digital