Digital Fulfillment Lead: Speed, Accuracy & Guest Service

The Fresh Market

Columbia (SC)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Team member discount (up to 40%)

Early Earn Wage Access (up to 50% of W

401K contribution and company match

Financial Wellness Program

Paid time off and additional time off:

Medical, Dental, Vision, Disability, &

Discounts on pet insurance, daycare, &

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of its digital programs across curbside, Instacart, Uber Eats, and more. You’ll ensure fast, accurate order processing and maintain presentation for online orders, partnering with store leadership to keep product availability high.

Ideal candidates have 2+ years in retail or eCommerce, strong attention to detail, and excellent communication.

Qualifications

2+ years in retail, ecommerce, fulfillment, or guest service.
Strong attention to detail and multitasking in a fast-paced environment.
Excellent communication skills for guest and team interactions.
Ability to prioritize workload while meeting tight deadlines.
18+ years of age.

Responsibilities

Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
Maintain operational consistency across all digital platforms, coordinating with internal teams and third‑party partners.
Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
Engage guests with a friendly, helpful approach at the front-end and throughout the store.
Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.