Digital Fulfillment Lead: Speed, Accuracy & Guest Joy

The Fresh Market; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Team Member discount

Early wage access

401K match

Financial wellness program

Paid time off

Insurance (Medical/Dental/Vision)

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own speed to pick, order accuracy, and presentation while collaborating with store leadership and department teams to ensure product availability.

This role embodies hospitality, teamwork, and a commitment to excellence, with a focus on guest satisfaction in both digital and in-store

Qualifications

• 2+ years in retail, eCommerce, fulfillment, or guest service.
• Detail-oriented with ability to manage multiple orders.
• Strong communication with guests and team.
• Able to meet deadlines in fast-paced environment.
• Proficient with mobile devices and scanners.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Retail / eCommerce experience

Attention to detail

Communication skills

Multi-tasking

Basic tech proficiency

Age 18+

Education

High school diploma or equivalent

Tools

Order management systems

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own speed to pick, order accuracy, and presentation while collaborating with store leadership and department teams to ensure product availability.

This role embodies hospitality, teamwork, and a commitment to excellence, with a focus on guest satisfaction in both digital and in-store