Digital Fulfillment Lead - Fast, Accurate Guest Delivery

Fresh Market Inc.; Atlanta (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Team member discount

Early wage access

401(k) match

Financial Wellness Program

Paid time off

Insurance coverage

Pet insurance discounts

Daycare discounts

Event tickets discounts

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own operational consistency, speed to pick, and order accuracy while partnering with store leadership to maintain product availability and presentation.

This role emphasizes leadership, attention to detail, and teamwork to ensure digital guests receive the same high-quality, frictionless

Qualifications

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.
• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third-party delivery platforms and processes.
• Proven track record of meeting key performance metrics such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.

Responsibilities

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Skills

Attention to detail

Multitasking

Communication skills

Prioritization

Guest service

Education

High school diploma or equivalent

Tools

Handheld scanners

Order management systems

Mobile devices

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital fulfillment programs across curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will own operational consistency, speed to pick, and order accuracy while partnering with store leadership to maintain product availability and presentation.

This role emphasizes leadership, attention to detail, and teamwork to ensure digital guests receive the same high-quality, frictionless