Digital Fulfillment Pro: Speed, Accuracy, Guest Joy

The Fresh Market; Nags Head (NC); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Team member discount

401K match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Personal time off

Time off purchase plans

Wage access program

Job summary

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital orders across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will ensure speed, accuracy, and brand standards while partnering with store leadership and departments.

This role requires attention to detail, multitasking, and strong communication. You will own order accuracy, stage and verify orders, track performance, and help create a frictionless guest experience both

Qualifications

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Excellent attention to detail and ability to manage multiple orders in a fast-paced environment.
• Strong communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.

Responsibilities

• Lead daily execution of all digital fulfillment orders with speed and accuracy.
• Maintain consistency across digital platforms with internal teams and third-party partners.
• Ensure on-time order completion and proactive substitutions and changes.
• Coordinate with departments to ensure stock, quality, and digital merchandising.
• Stage and verify all orders for accuracy and presentation.
• Track order metrics and guest feedback to drive improvements.
• Engage guests with a friendly, helpful approach in-store and online.
• Support cashiers to ensure frictionless checkout experiences.

Skills

Retail experience

eCommerce fulfillment

Guest service

Communication

Prioritization

Education

High school diploma

Tools

Order management systems

Job description

The Fresh Market is seeking a Digital Fulfillment Specialist to drive growth and flawless execution of our digital orders across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. You will ensure speed, accuracy, and brand standards while partnering with store leadership and departments.

This role requires attention to detail, multitasking, and strong communication. You will own order accuracy, stage and verify orders, track performance, and help create a frictionless guest experience both