Digital Fulfillment Lead — Grocery eCommerce

Fresh Market Inc.; Asheville (NC); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Zusammenfassung

The Fresh Market is seeking a dedicated Digital Fulfillment Specialist to drive the growth and flawless execution of digital fulfillment programs (Curbside, Instacart, Uber Eats, DoorDash, EZ Cater). You will ensure speed, accuracy, and brand alignment across platforms while maintaining product availability and presentation for both digital and in-store guests.

Join a team that values hospitality, teamwork, and excellence.

Qualifikationen

• 2+ years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail with the ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.

Aufgaben

• Lead daily execution of all digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across all digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication on substitutions and order changes.
• Partner with department teams to ensure in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify all orders for accuracy, quality, and presentation before guest pick-up or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, sharing insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.

Kenntnisse

Retail experience

eCommerce

Fulfillment

Guest service

Communication skills

Technology proficiency

Attention to detail

Ausbildung

High school diploma or equivalent

Tools

Order management systems

Mobile devices

Handheld scanners

Jobbeschreibung

The Fresh Market is seeking a dedicated Digital Fulfillment Specialist to drive the growth and flawless execution of digital fulfillment programs (Curbside, Instacart, Uber Eats, DoorDash, EZ Cater). You will ensure speed, accuracy, and brand alignment across platforms while maintaining product availability and presentation for both digital and in-store guests.

Join a team that values hospitality, teamwork, and excellence.